Positively Partners

Senior Director of Programs

Positively Partners

full-time

Posted on:

Origin:  • 🇺🇸 United States • Massachusetts

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Salary

💰 $115,000 - $125,000 per year

Job Level

Senior

About the role

  • Lead ESC's consulting practice, managing the full client engagement lifecycle from identification and project scoping through contracting and project launch.
  • Manage Interim Professional in Residence (IPIR) program, matching experienced interim talent to nonprofit needs.
  • Establish and report on annual revenue goals and performance against objectives; maintain a robust sales pipeline.
  • Cultivate new business opportunities and expand relationships with existing clients; respond to client inquiries and conduct needs assessments.
  • Create comprehensive project documentation, including proposals, RFP responses, and engagement letters; ensure smooth contracting and successful project launches.
  • Collaborate with Communications, Training, and other teams to develop lead generation, marketing initiatives, and ensure proactive service delivery.
  • Monitor nonprofit sector trends and adapt ESC services accordingly; maintain records in Salesforce CRM.
  • Manage client intake, assign consulting teams, oversee engagement progress, and resolve client and consultant challenges.
  • Recruit, retain, and steward volunteer consulting corps; make strategic consultant-client matches and ensure timely placement.
  • Partner with Director of Training on consultant onboarding, ongoing engagement, and professional development; monitor consultant engagement.
  • Establish quality assurance, evaluation, and feedback systems; measure program effectiveness and implement process improvements.
  • Track project progress and communicate billing information to finance; recruit and oversee consulting program interns and volunteer task forces.
  • Provide consulting services data for monthly key indicator reports; attend Board meetings and record minutes.
  • Serve as a thought partner to the CEO and participate in strategic planning and organizational development initiatives.
  • Collaborate on Catalyst Fellowship Program: promote, recruit, co-design curriculum, assign fellows, and support outcome tracking and reporting.

Requirements

  • Proven leadership skills as demonstrated by at least 5+ years of management experience, preferably in nonprofit or consulting roles.
  • Superb relationship builder; establishes credibility and trust quickly.
  • Excellent interpersonal, verbal, written, and presentation communication skills.
  • Extraordinarily adaptable and well organized, with demonstrated ability to handle multiple work streams, set priorities, and work under pressure.
  • Demonstrated ability to work collaboratively, independently, and in cross-functional team environments.
  • Active listener with the ability to grasp complex issues and look beyond the obvious.
  • Oriented towards solving problems and improving processes with curiosity, energy, and persistence.
  • Demonstrated commitment to ESC’s mission, including familiarity with and involvement in the nonprofit sector.
  • Strong background in oversight and coordination of consulting or related professional roles.
  • Experience in the management of volunteers.
  • Proficient in MS Office Suite Products and database use, as well as project tools such as Survey Monkey, Zoom, Dropbox, Google Drive, Google Suite.
  • Extensive experience in consulting, nonprofit management, or coaching preferred.
  • Experience in volunteer management and program development is a plus.
  • Previous experience with Salesforce or other CRM programs is a plus.
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