Popl

Product Designer

• Design across web and mobile: Lead design across Popl’s web dashboard and mobile app
• Own the Design System: Audit, unify, and mature our component libraries
• Own Design Operations: Structure our design processes, define quality bars
• Simplify Complex Workflows: Turn complex B2B workflows into intuitive experiences
• Talk to Customers: Conduct lightweight user research
• Promote a Strong Product Culture: Advocate for design excellence across the company

Senior Product Designer

Customer Success Manager

• Onboard new customers, ensuring strong adoption
• Monitor health metrics and proactively address risks
• Maintain regular touchpoints with stakeholders
• Conduct virtual training sessions and share best practices
• Lead quarterly or semi-annual business reviews
• Partner with Account Management for renewals and growth
• Advocate for customers and provide feedback to internal teams
• Collaborate cross-functionally to resolve issues
• Help create and standardize customer success best practices

Customer Success Manager – Mid-Market

QA Engineer

• Test with precision: Meticulously test the Popl Dashboard and mobile app to ensure all updates, features, and bug fixes perform flawlessly.
• Collaborate cross-functionally: Work closely with product, engineering, and customer success teams to communicate issues and verify fixes.
• Support our users: Provide frontline support to customers, troubleshoot technical issues, and help users get the most out of Popl.
• Streamline feedback: Organize and prioritize feature requests and bug reports to help guide our product roadmap.

Quality Assurance Analyst

Account Manager

• Join Popl as Mid-Market Account Manager to ensure customers realize ongoing value, retention, and growth.
• Own and drive Net Revenue Retention (NRR): Ensure customer retention and expansion to maximize revenue growth.
• Manage renewals: Proactively engage with customers to secure timely contract renewals.
• Identify expansion opportunities: Work with customers to upsell and cross-sell solutions that align with their business needs.
• Maintain Product Knowledge: Gain deep understanding of multiple products and be confident communicating their value
• Collaborate cross-functionally: Partner with Account Executives and Customer Success Managers to deliver a seamless customer experience.
• Monitor customer health: Track engagement metrics, adoption trends, and risk signals to proactively address challenges and identify areas for growth
• Negotiate contracts: Ensure favorable terms while maintaining strong relationships.
• Popl builds lead capture and digital business card SaaS to help companies and professionals instantly share contact info and capture leads.