Popl

Account Manager

• Join Popl as Mid-Market Account Manager to ensure customers realize ongoing value, retention, and growth.
• Own and drive Net Revenue Retention (NRR): Ensure customer retention and expansion to maximize revenue growth.
• Manage renewals: Proactively engage with customers to secure timely contract renewals.
• Identify expansion opportunities: Work with customers to upsell and cross-sell solutions that align with their business needs.
• Maintain Product Knowledge: Gain deep understanding of multiple products and be confident communicating their value
• Collaborate cross-functionally: Partner with Account Executives and Customer Success Managers to deliver a seamless customer experience.
• Monitor customer health: Track engagement metrics, adoption trends, and risk signals to proactively address challenges and identify areas for growth
• Negotiate contracts: Ensure favorable terms while maintaining strong relationships.
• Popl builds lead capture and digital business card SaaS to help companies and professionals instantly share contact info and capture leads.