Customer Solutions Engineer

Popl

Customer Solutions Engineer guiding technical onboarding for clients of Popl's in-person marketing platform. Collaborating with Customer Success and product teams to enhance user experience and troubleshoot issues.

Posted 6/3/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $80,000 - $110,000 per yearWebsite

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Join live customer calls—especially for new accounts that need fast onboarding or setup support
Guide customers through technical steps such as CRM integration walkthroughs, field mapping, enrichment workflows, and lead routing logic
Run ad hoc onboarding sessions or “office hours” to unblock customers in real-time
Support CSMs by assisting on the technical aspects of implementation
Help configure Popl for unique customer use cases that require specialized workflows or data logic
Translate customer requirements into actionable setup recommendations
Partner with the Integrations Program Manager to share real-time customer feedback and edge-case patterns
Act as an internal resource for teammates needing support on technical topics or product configurations
Participate in cross-functional enablement sessions to increase fluency across the broader CX and GTM orgs

Requirements

What you’ll need

2–5 years experience in a technical customer-facing role (Solutions Engineering, Implementation, RevOps, Technical CSM)
Strong familiarity with CRM platforms like Salesforce, HubSpot, Pipedrive, and HR platforms like Azure Active Directory, Workday, and Google Workspace
Strong troubleshooting instincts and the ability to talk through workflows clearly with non-technical users
A highly independent operator who’s also deeply collaborative—comfortable working across Success, Product, and Engineering
Quick to jump into live calls, proactive in solving blockers, and confident owning the “how” of implementation
Nice to Haves: Familiarity with Zapier, Light experience with APIs, JSON, or field-level CRM structures, Experience supporting sales or marketing tech stacks in startup environments

Benefits

Comp & perks

Fully remote
Competitive salary
Meaningful equity
Full insurance & benefits
Unlimited PTO
$150 monthly wellness credit
Constant daily learning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM integrationfield mappingenrichment workflowslead routing logictroubleshootingAPIsJSONCRM platformstechnical implementationdata logic

Soft Skills

customer-facingcollaborationindependencecommunicationproblem-solvingproactivitytechnical supportcross-functional teamworkclear explanationadaptability