Customer Success Manager
Crayon
Job Level
Mid-LevelSenior
About the role
- Lead planning, execution, and evaluation of marketing campaigns (funnel logic, customer journey)
- Plan, execute, and monitor campaigns
- Create and manage content: newsletters, landing pages, LinkedIn, community
- Coordinate collaboration with external and internal stakeholders (designers, account managers, product team)
- Optimize and further develop tool stack (Mailchimp, HubSpot, Canva, LinkedIn, Confluence)
- Ensure internal transparency and communication regarding projects
- Build dashboards and reporting structures
- Share responsibility for brand, tone, and overall marketing appearance
- Take ownership, bring ideas, and drive projects forward
Requirements
- 3+ years of experience in (B2B) marketing
- Experience with digital campaigns, newsletters, and social media
- Strong organizational and project management skills
- Excellent written communication skills (English & German)
- Knowledge of tools like HubSpot, Mailchimp, Canva, or similar
- "Hands-on Strategist" approach: ready to dive in and make things happen, both strategically and practically
- Independent, reliable, and structured working style
- Motivating, pragmatic team player
- Open-minded and growth-oriented
