Product Operations

• Coordinate with Product Managers, Product Owners, and Engineering to understand upcoming releases and their operational impacts
• Coordinate and communicate release timelines, key changes, and downstream effects to affected departments (Customer Success, Support, Marketing, Account Management)
• Prepare and distribute comprehensive Product Release Notes and supporting documentation
• Analyze Pendo or similar product analytics to track client adoption and surface friction points
• Collaborate with Product and Customer Success to identify user behavior trends and suggest improvements to delivery and messaging
• Recommend enhancements to release readiness or communication processes to better support client success
• Act as the internal point of contact for questions related to client-facing product releases and provide briefings to client-facing teams
• Coordinate with Product Marketing to align external messaging and customer-facing communications
• Maintain a structured repository of release documentation, timelines, and impact overviews
• Facilitate feedback collection from internal teams and contribute to a repeatable delivery model tailored to client product communications and readiness
• Establish a repeatable and effective client product launch process, improve internal preparedness and alignment, and identify/resolve key friction points in client adoption

Product Operations Manager, Clients

Director, Product Operations

Vice President, Product Operations

Product Operations Intern

Product Operations

Product Operations Manager