Alcumus

Product Operations Manager, Clients

Alcumus

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Manual Apply

Job Level

Mid-LevelSenior

About the role

  • Coordinate with Product Managers, Product Owners, and Engineering to understand upcoming releases and their operational impacts
  • Coordinate and communicate release timelines, key changes, and downstream effects to affected departments (Customer Success, Support, Marketing, Account Management)
  • Prepare and distribute comprehensive Product Release Notes and supporting documentation
  • Analyze Pendo or similar product analytics to track client adoption and surface friction points
  • Collaborate with Product and Customer Success to identify user behavior trends and suggest improvements to delivery and messaging
  • Recommend enhancements to release readiness or communication processes to better support client success
  • Act as the internal point of contact for questions related to client-facing product releases and provide briefings to client-facing teams
  • Coordinate with Product Marketing to align external messaging and customer-facing communications
  • Maintain a structured repository of release documentation, timelines, and impact overviews
  • Facilitate feedback collection from internal teams and contribute to a repeatable delivery model tailored to client product communications and readiness
  • Establish a repeatable and effective client product launch process, improve internal preparedness and alignment, and identify/resolve key friction points in client adoption

Requirements

  • 5+ years of experience in product delivery, customer operations, or program/project management, preferably in a SaaS or B2B environment
  • Strong understanding of enterprise customer needs, go-to-market readiness, and stakeholder alignment
  • Experience using analytics tools (e.g., Pendo, Mixpanel) to inform adoption and communication strategies
  • Excellent communication skills with the ability to distill complex concepts for diverse audiences
  • Proven ability to work cross-functionally in a fast-paced environment
  • Knowledge of contractor management, supply chain compliance, or safety-focused industries is a plus