Senior Director, Pharmacy Product Operations and Strategy
The Cigna Group
Product Operations Manager, Clients
Alcumus
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Coordinate with Product Managers, Product Owners, and Engineering to understand upcoming releases and their operational impacts
- Coordinate and communicate release timelines, key changes, and downstream effects to affected departments (Customer Success, Support, Marketing, Account Management)
- Prepare and distribute comprehensive Product Release Notes and supporting documentation
- Analyze Pendo or similar product analytics to track client adoption and surface friction points
- Collaborate with Product and Customer Success to identify user behavior trends and suggest improvements to delivery and messaging
- Recommend enhancements to release readiness or communication processes to better support client success
- Act as the internal point of contact for questions related to client-facing product releases and provide briefings to client-facing teams
- Coordinate with Product Marketing to align external messaging and customer-facing communications
- Maintain a structured repository of release documentation, timelines, and impact overviews
- Facilitate feedback collection from internal teams and contribute to a repeatable delivery model tailored to client product communications and readiness
- Establish a repeatable and effective client product launch process, improve internal preparedness and alignment, and identify/resolve key friction points in client adoption
Requirements
- 5+ years of experience in product delivery, customer operations, or program/project management, preferably in a SaaS or B2B environment
- Strong understanding of enterprise customer needs, go-to-market readiness, and stakeholder alignment
- Experience using analytics tools (e.g., Pendo, Mixpanel) to inform adoption and communication strategies
- Excellent communication skills with the ability to distill complex concepts for diverse audiences
- Proven ability to work cross-functionally in a fast-paced environment
- Knowledge of contractor management, supply chain compliance, or safety-focused industries is a plus
