Administrative Manager, Patient Care
Planned Parenthood Federation of America
Assistant Health Center Manager
Planned Parenthood Federation of America
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $24 per hour
Job Level
Junior
About the role
- Provides effective and engaging one-on-one training for Medical Assistants, utilizing evidence based approaches that center the adult learner.
- In partnership with the Health Center Manager, Clinicians, Quality Risk & Compliance and Learning & Development teams, prepares and delivers all necessary standardized new hire and ongoing training specific to the Medical Assistant role including front and back duties, hard skills and patient education.
- Sustains adequate coverage of Medical Assistant roles during clinic operation for all areas within the health center and serve as a resource for staff.
- In partnership with the Health Center Manager, serves as on-site support for EHR system including updates, supplemental training, workflow changes, documentation standards, best practices and troubleshooting; acts as team representative when engaging with available EHR support ticketing systems.
- In the absence of the Health Center Manager, provides direction and leadership to the health center team, addresses patient complaints and ensures a high standard of customer service is maintained.
- Utilizing observation audit tools and other methods, monitors and provides information to the Health Center Manager on health center efficiency, quality of services, and patient experience; reviews electronic health records system for accuracy and completeness.
- Assists Health Center Manager with calculation of health center operations data relative to goal attainment and budget planning.
- Coordinates the ordering and distribution of supplies, ensures that adequate levels of supplies are available and that equipment is in proper working order, cleaned and calibrated.
- Keeps current on coding requirements, billing practices and insurance reimbursement.
- Assists with the development of clinic schedules based on no-show rates and patient demand.
- Ensures adherence to agency cash handling policies and assists with health center banking activities.
- Provides direct care services such as routine laboratory procedures, vital signs, patient education and assist clinicians and/or physicians during exams and procedures, when needed.
- Provides patients basic information on birth control methods, STI’s, abortion, vasectomy, prenatal care, colposcopy, LEEP, vasectomy and other services provided by PPMI.
- Based on needs of agency, provides vaginal and abdominal ultrasounds, as well as intra-operative ultrasound guidance.
- Supports and participates in the referral/follow-up system and provides test results to patients; ensures utilization of referral for services not offered at the health center.
- Some travel may be required to other health centers within a defined region
Requirements
- Minimum one year experience working in a health care setting and training others
- Demonstrated ability to achieve objectives in collaboration with other functional areas
- Demonstrated commitment to Planned Parenthood’s mission, vision and values
- Any equivalent combination of experience, education, and/or training approved by Human Resources
- Commitment to advancing race(+) equity in one's work: interest in expanding knowledge about the role that racial inequity plays in our society.
- Awareness of multiple group identities and their dynamics; bring a high level of self-awareness about personal identity, empathy, and humility to interpersonal interactions.
- Demonstrated ability to communicate clearly and directly as well as hear and act on feedback related to identity and equity.
- Strong sense of accountability to diversity, equity and inclusion principles and practices.
- Understand of the impact of identity dynamics on organizational culture.
- Commitment to Planned Parenthood's In This Together service ethos, workplace values, and service standards.
- Planned Parenthood of Michigan has implemented a mandatory vaccination policy requiring COVID-19 vaccinations including boosters when eligible for all employees
- Some travel may be required to other health centers within a defined region
