Network Director
Habitat Health
Associate Manager, Telehealth
Planned Parenthood Federation of America
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $51,000 per year
Job Level
JuniorMid-Level
About the role
- Support the management of the day-to-day operations of Telehealth services at PPMI. Work in close partnership with Telehealth Manager, Telehealth providers, Telehealth Assistants and revenue cycle department to provide high quality, inclusive, patient-centered care. Demonstrates a commitment to race equity. Maintains current knowledge of PPMI’s work toward enhanced race equity standards, is held accountable to them and holds their team members accountable. Manages and mentors a culturally diverse team; creates and sustains an organizational culture that fosters inclusiveness and equity. Partners with Telehealth Manager to guide team members using a performance support process that includes goal setting, routine feedback, and ongoing development. Holds all Telehealth staff accountable to workplace values and service standards. Empowers staff to deliver assigned responsibilities and manage their functions. Provides effective and engaging one-on-one training for Medical Assistants, utilizing evidence based approaches that center the adult learner. In the absence of the Health Center Manager, provides direction and leadership to the Telehealth team ensures a high standard of customer service is maintained. Utilizing observation audit tools and other methods, monitors and provides information to the Telehealth Manager on efficiency, quality of services, and patient experience; reviews electronic health records system for accuracy and completeness. Continuously maintains professional growth and learning by attending conferences, seminars, etc. Establishes and maintains a respectful and inclusive working environment, cultivating high levels of employee engagement and patient satisfaction. Partners with Telehealth Manager to provide services to meet or exceed all goals; including revenue, net income, patient visit, productivity, and quality goals. Ensures compliance with PPMI personnel policies and procedures, Planned Parenthood Federation of America (PPFA) protocol, and legal and regulatory compliance in Telehealth operations. Manages Telehealth employee schedules, including licensed staff in coordination with clinical leaders. Ensures that daily administrative procedures are completed correctly, including insurance billing, pre-clinic prep, payment verification, and in basket management. Manages patient complaints or sensitive patient situations in a manner aligned with PPMI's In This Together values. Collaborates and helps to identify training needs for staff and ensures appropriate ongoing training happens appropriately. Ensures that all medical calls/questions are referred to appropriate medical personnel and that patient records are complete and without errors in our medical record systems. Ensures effective and accurate use of the patient management and electronic health records system. Demonstrate commitment to living out and modeling PPMI’s In This Together Workplace Values and Service Standards. Integrate equity and inclusion best practices into all job functions and patient interactions. Maintains current knowledge and practice of professional and effective customer service and operation techniques. Maintains current knowledge of reproductive healthcare services and programs in order to answer questions appropriately. Work with a team to meet quality and other performance metrics goals for the Telehealth services. Sustains adequate coverage of Medical Assistant roles during clinic operation and serve as a resource for staff.
Requirements
- Minimum one year experience working in a health care setting and training others Demonstrated ability to achieve objectives in collaboration with other functional areas Demonstrated commitment to Planned Parenthood’s mission, vision and values Any equivalent combination of experience, education, and/or training approved by Human Resources
