Program Manager

• The Organizational Readiness Leader (Program Manager) prepares global service and support teams for deployment and support of new products or iterative program releases; ensures processes, tools, documentation, and training are in place per the Organizational Readiness framework.
• Conduct impact assessments to guide execution across process training, product training, service documentation updates, mock installations, early adopter programs, and product issue tracking.
• Collaborate cross-functionally with product management, engineering, training teams, instructional designers, and service/support teams to coordinate and deliver program readiness activities.
• Capture and communicate lessons learned to product and engineering teams to enhance product quality and serviceability.
• Lead release handoffs to regional teams, sharing updated service tools, training materials, and collateral.
• Apply lean principles to standardize processes and drive continuous improvement within the Organizational Readiness framework.
• Leverage deep technical and analytical expertise to execute program strategies and deliverables.
• Understand best practices and how they integrate across functions; maintain awareness of market competition and differentiators.
• Exercise sound judgment to propose solutions for complex, interdependent processes.
• Serve as a resource and mentor to less experienced colleagues; may lead small-scale projects with low risk and resource requirements.
• Communicate performance expectations and facilitate consensus-building within the team; handle sensitive issues with professionalism.

Organizational Readiness Leader, Program Manager

Salary

Job Level

Tech Stack

About the role

Requirements

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