Senior Program Management Lead
Citi
Organizational Readiness Leader, Program Manager
GE HealthCare
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $98,880 - $148,320 per year
Job Level
Senior
Tech Stack
CloudPMP
About the role
- The Organizational Readiness Leader (Program Manager) prepares global service and support teams for deployment and support of new products or iterative program releases; ensures processes, tools, documentation, and training are in place per the Organizational Readiness framework.
- Conduct impact assessments to guide execution across process training, product training, service documentation updates, mock installations, early adopter programs, and product issue tracking.
- Collaborate cross-functionally with product management, engineering, training teams, instructional designers, and service/support teams to coordinate and deliver program readiness activities.
- Capture and communicate lessons learned to product and engineering teams to enhance product quality and serviceability.
- Lead release handoffs to regional teams, sharing updated service tools, training materials, and collateral.
- Apply lean principles to standardize processes and drive continuous improvement within the Organizational Readiness framework.
- Leverage deep technical and analytical expertise to execute program strategies and deliverables.
- Understand best practices and how they integrate across functions; maintain awareness of market competition and differentiators.
- Exercise sound judgment to propose solutions for complex, interdependent processes.
- Serve as a resource and mentor to less experienced colleagues; may lead small-scale projects with low risk and resource requirements.
- Communicate performance expectations and facilitate consensus-building within the team; handle sensitive issues with professionalism.
Requirements
- Bachelors Degree with at least 10 years in Program /Project Management in IT Healthcare
- PMP certification
- Radiology/Cardiology/Pathology PACS implementation experience
- Healthcare IT Program Management experience
- Cloud experience
- Strong process skills
- Demonstrated ability to create RACI’s, flow charts, and process maps
- Strong oral and written communication skills
- Strong problem-solving skills
- Demonstrated ability to analyze and resolve problems
- Experience working cross functionally with multiple stakeholders
- Global experience
- LEAN QMS
