Legal Program Manager – OCM & Spend
OpenAI
Quality & Pharmacy Program Manager, Global Post-Market Surveillance
hims & hers
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $150,000 per year
Job Level
Mid-LevelSenior
About the role
- Serve as liaison for third-party pharmacy partners regarding product complaints and adverse events.
- Support Hims & Hers internal pharmacy sites complaint investigation.
- Aid in complaint documentation and investigation of customer complaints, ensuring timely and transparent communication with stakeholders.
- Facilitate the return of complaint samples and support partner inquiries related to reported product complaints.
- Collaborate with the Supplier Quality team to handle complaints and adverse events related to third parties partners.
- Analyze and trend complaint data to identify root causes and implement corrective/preventive actions (CAPAs).
- Develop and present regular reports on complaint trends, escalations, and process improvements to leadership.
- Organize and lead weekly complaint review meetings to ensure compliance and continuous improvement.
- Support development and training on SOPs related to complaint management and PMS processes.
- Liaise with the clinical team and help evaluate the need for FDA and BOP reporting requirements for medical escalations and adverse event assessments.
- Work with Cx Operations and Medical Teams in various business meetings related to customer complaint management.
- Use pharmacy expertise to influence workflow changes and product improvements related to customer safety and satisfaction.
Requirements
- Bachelor achelors? Wait: We'll fix properly
