PJM Interconnection

QA Engineer

• Understand and effectively communicate and customize PJM SDLC processes, methods and practices for project teams ranging from small enhancement projects to large, multi-million dollar implementations.
• Create, develop and implement innovative approaches for quality assurance and testing within a technology environment commensurate with PJM SDLC practices, policies and procedures, and good business judgment.
• Direct the development of quality assurance benchmarks and metrics to assure the ongoing effectiveness of relevant processes and systems within the division.
• Passionately maintain exceptional customer focus.
• Maintain an inspired culture that is time-based and centered on integrity and customer focus.
• Actively participate in the development of the department and division strategy as it relates to the quality assurance and testing aspects of any initiative at PJM.
• Participate as required in the annual expense and capital budget process for the department and division.
• Provide training and mentoring through multiple avenues including Guild meetings, one-on-one sessions, and project team training sessions.
• Develop training materials and related documentation to support process implementation.
• Perform Testing duties as assigned including:
• Understand project priorities and ensure the areas of functionality are being tested appropriately.
• Develop or lead the development of testing objectives and related control objectives.
• Develop or lead the development of appropriate test strategies and approaches.
• Direct the work of infrastructure and database teams to identify requirements and availability of all necessary test environments.
• Ensure support for all necessary testing for a given application, including product (functional) test, regression test, integration test, and user acceptance test.
• Assure that test data, scripts, documentation and expected results for all tests are maintained as appropriate.
• Assume a lead role in projects, including contributing to the development of project plans related to quality assurance and the testing function.
• Take a lead role with the department manager and other key stakeholders in the evaluation, selection and implementation of appropriate testing tools for specific testing applications (such as performance or automation testing) when required.
• Demonstrate ability to work independently and to train, guide, or assist others in the completion of assignments.
• Build and develop strong relationships with divisional business area clients by providing superior customer support as demonstrated by clearly owning, resolving and communicating issues and problems; being responsive to needs, requirements, and deadlines; and generally promoting goodwill in a professional and trust-building manner.

Senior QA Analyst I/II