Customer Success Manager

• Respond to user queries via Intercom in a timely and accurate way
• Identify user needs and help users with specific features
• Analyse and report product malfunctions to ensure technical issues are addressed
• Update internal databases with information about technical issues and customer discussions
• Create and share guidance videos with users as an educational tool
• Share feature requests and effective workarounds with team members to bridge user feedback with development
• Follow up with customers to ensure technical issues are fully resolved
• Answer App Store reviews once every 2 weeks to maintain community engagement
• Help update Help Center articles to keep knowledge base current
• Act as the connection point between millions of users and the product development team

Customer Success Agent

Customer Success Manager II

Director – Client Success, Retail

Customer Success Manager – m/f/d

CRM Automation Specialist

Director, Customer Success and Services