Sales Manager, Influencer Marketing
Audiencly - Influencer Marketing Agency
Customer Success Agent
Photoroom
part-time
Posted on:
Origin: • 🇪🇺 Anywhere in Europe
Visit company websiteJob Level
Junior
About the role
- Respond to user queries via Intercom in a timely and accurate way
- Identify user needs and help users with specific features
- Analyse and report product malfunctions to ensure technical issues are addressed
- Update internal databases with information about technical issues and customer discussions
- Create and share guidance videos with users as an educational tool
- Share feature requests and effective workarounds with team members to bridge user feedback with development
- Follow up with customers to ensure technical issues are fully resolved
- Answer App Store reviews once every 2 weeks to maintain community engagement
- Help update Help Center articles to keep knowledge base current
- Act as the connection point between millions of users and the product development team
Requirements
- 1-3 years of Customer Support experience
- Collaborative problem-solver
- Autonomous worker who can solve problems independently
- Analytical thinker able to break down complex problems
- Highly organised with ability to juggle multiple priorities
- Strong communicator with excellent written and verbal communication skills
- Fluent in English
- Weekend availability (work weekends with 2 weekdays off)
- Availability to work in timezone UTC-2 to UTC+4
- Legal structure to work as an independent contractor (e.g., sole proprietorship, freelance registration)
- Experience responding to users via Intercom and updating Help Center / creating guidance videos
- Experience with B2C customer support and reporting technical issues to product teams
