Photoroom

Technical Customer Success

• You will be responsible for the day-to-day management and success of our Enterprise and self-serve customers, ensuring they are happy, supported, and expanding.
• You will manage daily communications, onboarding, demos, and troubleshooting with Enterprise and self-serve customer teams.
• You will work closely with the Technical Customer Lead (TCL) on strategies to improve customer satisfaction, retention, and expansion - and to ensure smooth processes and consistent communication.
• You will execute Customer Success playbooks, keep CRM and internal tools updated, and surface key account insights to support decision-making.
• You will act as the first line of troubleshooting for Enterprise and self-serve customers, clearly documenting and escalating issues when needed.
• You will collect, log, and structure feedback from customer calls, support interactions, and usage reports to inform Product and ML teams.
• You will collaborate closely with Account Executives, ML, and Product to coordinate renewals, troubleshooting, and feature testing.
• You are comfortable working with distributed teams across time zones (5+ hours difference) and maintaining reliable, async communication.
• You will assist with administrative tasks, including YC program and Start-up plan coordination when relevant.

Technical Customer Success Manager

User Researcher

• You will own end-to-end user research for specific strategic objectives at Photoroom. This includes defining research goals and methodology as well as fully executing projects, delivering actionable results, and working with stakeholders to implement findings.
• In addition to doing research and delivering insights, you’ll be involved throughout the product development process as a strategic thought partner for stakeholders, ensuring user-centricity.
• You will help design ReOps systems that make it easy and attractive for the wider team to speak to, and listen to, users.
• You will help the team utilize AI for better quality and more efficient research processes, while keeping what needs to be human, human.
• You will work collaboratively within a small, passionate research team, supporting each other’s growth and scaling Photoroom’s user research capabilities.

Senior User Researcher

Customer Success Manager

• Respond to user queries via Intercom in a timely and accurate way
• Identify user needs and help users with specific features
• Analyse and report product malfunctions to ensure technical issues are addressed
• Update internal databases with information about technical issues and customer discussions
• Create and share guidance videos with users as an educational tool
• Share feature requests and effective workarounds with team members to bridge user feedback with development
• Follow up with customers to ensure technical issues are fully resolved
• Answer App Store reviews once every 2 weeks to maintain community engagement
• Help update Help Center articles to keep knowledge base current
• Act as the connection point between millions of users and the product development team

Customer Success Agent

Product Designer

• Own end-to-end design: UX, UI, design systems, prototyping, testing, and delivery; work with a cross-platform design system
• Huge user impact: work with engineers to bring designs into production across platform requirements
• Balance speed and polish: focus on real impact with pragmatic design decisions
• Leverage AI tools to accelerate production and focus on bold ideas
• Cross-functional collaboration: with Growth, Community, Brand, and ML teams

Senior Product Designer 

Designer

• Shape Photoroom’s visual identity: from product launch videos and event visuals to swag, decks, and social content, you’ll create assets that define how millions of people experience our brand.
• Be the creative engine of our internal studio: join our Creative Studio team, producing at pace without sacrificing quality. Expect variety, autonomy, and the chance to have your work seen everywhere.
• Connect product and brand into one cohesive story: you’ll bridge the gap between product design and brand expression, making sure every interaction on every platform feels consistent, memorable, and impactful.
• Leverage AI tools to work smarter, not slower: Use cutting-edge creative and AI tools to accelerate production, so you can focus your energy on bold ideas and high-impact execution.
• Collaborate directly with leadership: You’ll work side by side with the Head of Design and partner with growth, marketing, and community teams, ensuring design is central to every launch and campaign.
• Full-breadth creativity: You’ll work across media and platforms: from product launch videos, social banners, and in-app visuals to sales decks, blog covers, brand assets, and even office or event design. Your creativity will shape every touchpoint where the brand comes to life

Technical Customer Success Manager

Senior User Researcher

Customer Success Agent

Senior Product Designer

Senior Creative Designer (Paris-based