Customer Support Agent – Freelance, Part time

Photoroom

Customer Success Agent connecting users to product development at Photoroom. Collaborating to enhance user experience and feedback management while working remotely.

Posted 5/26/2026part-timeRemote • California, Florida, Illinois, New York, Texas • 🇺🇸 United StatesJunior💰 $9 - $20 per hourWebsite

About the role

Key responsibilities & impact

Respond to user queries via Intercom
Identify user needs and help users with specific features
Analyse and report product malfunctions
Update internal databases with information about technical issues
Create and share guidance videos with users
Share feature requests and effective workarounds
Follow up with customers to ensure their technical issues are fully resolved
Answer App Store and Trustpilot reviews

Requirements

What you’ll need

1-3 years of Customer Support experience
Collaborative problem-solver
Autonomous worker
Analytical thinker
Highly organised
Strong communicator
Fluent in English

Benefits

Comp & perks

Flexible working hours
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

collaborative problem-solverautonomous workeranalytical thinkerhighly organisedstrong communicator