Customer Support

• Track and report on marketing expenses, including budget forecasting and monthly/quarterly financial summaries
• Process transactions, including invoice management and reimbursement claims
• Assist in workforce capacity planning by tracking and reporting project timelines and workloads
• Maintain relationships with vendors, ensuring timely payments and compliance with company requirements
• Oversee vendor onboarding and contracts, ensuring all agreements are documented and followed
• Monitor project progress and assist in generating capacity reports to support team efficiency
• Track and manage timelines for marketing projects to ensure deliverables are met on schedule
• Consolidate data for campaign performance, Bitly analytics, and other operational metrics
• Maintain and update the company calendar to track marketing activities and deliverables
• Execute insurance-related processes, including weekly endorsements, claim management, and communication with insurers
• Assist with new team member onboarding, ensuring proper tool access, introductions, and familiarization with team processes
• Support offboarding processes to maintain data integrity and ensure smooth transitions
• Lead data generation and sourcing for B2B marketing efforts, including lead sourcing, contact mapping, and ensuring the accuracy of data
• Maintain data hygiene and validation, ensuring consistent and reliable data inputs across marketing tools

Marketing Support Specialist

Customer Support Specialist

Dispatch Support Specialist

ERP Support Specialist

Business Development Support Specialist – Real Estate

Customer Service and Sales Representative