Phoenix Group

Manager

• Take end‑to‑end accountability for the customer experience, commercial performance and trading outcomes across Saving for Retirement
• Shape experiences and strategies that help customers build their savings and make confident decisions
• Translate strategy into measurable CX outcomes, optimising journeys, propositions and engagement
• Work closely with teams across Product, Proposition, Trading, Digital, Operations, Risk and Legal
• Guide targeted interventions that improve growth, retention and lifetime value ahead of retirement
• Provide strong governance and senior‑level challenge to ensure delivery remains focused on what matters most

Senior CX Manager – Saving

Operations

• Handle and resolve customer telephony and email queries accurately and effectively
• Ensure the best possible customer experience
• Make both inbound and outbound contact with customers, recognising when they need extra support
• Tailor your approach to match customer needs and circumstances
• Build valuable customer relationships by developing a solid understanding of customer and intermediary needs
• Deliver the right outcome while ensuring that all customer security checks are performed
• Identify potential problems and take suitable action to resolve or escalate issues

Customer Operations Representative

Security Engineer

• The AI Information Security Specialist will play a key role in supporting the secure and resilient use of artificial intelligence across Standard Life.
• The role will focus on ensuring information security risks are appropriately identified, assessed and managed as AI use cases are designed, approved and operated under the AI Governance Framework.
• Working closely with technology, architecture, cyber security, data, risk and business teams, the role will provide expert advice and challenge on information security risks associated with AI, including model security, data protection controls, access management, resilience and third‑party risk.
• The role will support the business to embed proportionate security controls that enable innovation while maintaining strong security outcomes.
• Key responsibilities will include advising on information security considerations for AI use cases, supporting security risk assessments and control design, contributing to AI use case reviews through the AI Review Board and other governance forums, and maintaining AI‑related information security governance artefacts, registers and guidance.
• The role will also support the development of AI‑specific information security guidance and awareness, helping colleagues understand secure design and usage expectations and promoting consistent, well‑controlled practices across the organisation.

AI Information Security Specialist

Risk

• Provide ongoing oversight and challenge to Line 1 led Third Party Management Risk control management
• Analyse and interpret key risk indicators and risk and control reporting to help determine where Line 2 effort is best focused, and to develop formal Line 2 opinions on Third Party Management Risk matters
• Provide insight, oversight and challenge within assigned monthly Fora
• Lead Line 2 led Third Party Management Risk Thematic/Risk Reviews throughout the full lifecycle, including Planning/Terms of Reference, Fieldwork, Findings Validation and Reporting stages
• Provide oversight and challenge on material Projects and Programmes
• Oversee Line 1 activity to ensure adherence to the Group’s Risk Management Framework, providing advice and guidance as required
• Support the broader team with assigned Line 2 activity relating to Information Technology, Information Security, AI, Operational Resilience and Third Party Management
• Develop and build relationships with Line 1 and Line 3 peers and senior stakeholders

Operational Resilience Risk Manager

Analyst

• Provide first-line support for trading and financial applications such as BlackRock Aladdin, Bloomberg, Tradeweb, and other platforms.
• Assist with troubleshooting and resolving technical issues.
• Monitor system performance and escalate potential issues.
• Support user access management and permissions.
• Collaborate with end-users to understand their needs and provide basic technical assistance.
• Maintain documentation and contribute to the team knowledge base.

Junior Analyst, Trade Floor Support

Business Development Rep

• Identify and secure profitable opportunities for the Standard Life Group
• Increase business levels across all aspects of the investment proposition
• Meet financial advisers across a specified region
• Maintain and develop relationships with advisers
• Outline our value proposition, and follow up within agreed timescales
• Keep client records up to date in line with business activity

Business Development Manager

• Support the integration of project and programme information to identify and monitor key dependencies
• Ensure risks and assumptions are managed in line with the Change Management Framework
• Support resource management strategy by maintaining accurate resource plans in Smartcore
• Proactively manage project costs including forecasting, reviewing monthly spend, processing invoices accruals, and identifying trends/challenging the accuracy and completeness of project data

PMO Analyst

• Leading data security initiatives and project delivery, including: DLP uplift and optimisation, Insider Risk capability development, Microsoft Purview enhancement
• Owning the effectiveness of DLP controls across Microsoft 365
• Driving Insider Risk use cases
• Acting as the bridge between operations, engineering and governance
• Providing data security expertise across the wider technology estate
• Supporting and guiding analysts and engineers

Senior Data Security Engineer

Consultant

• Responsible for building and developing strong relationships, working in partnership with clients, trustees, and advisers.
• Retaining existing assets and delivering on opportunities to increase revenue and broaden relationships across the Standard Life business.
• Internally building a strong network within Workplace Distribution and the wider business.
• Creating and delivering client plans and maintaining communication and engagement strategies to maximise profitability.
• Monitoring marketplace changes and ensuring opportunities are identified while assessing risks or potential threats to client relationships.