Phoenix Group

Operations

• Handle and resolve customer telephony and email queries accurately and effectively
• Ensure the best possible customer experience
• Make both inbound and outbound contact with customers, recognising when they need extra support
• Tailor your approach to match customer needs and circumstances
• Build valuable customer relationships by developing a solid understanding of customer and intermediary needs
• Deliver the right outcome while ensuring that all customer security checks are performed
• Identify potential problems and take suitable action to resolve or escalate issues

Customer Operations Representative

Security Engineer

• The AI Information Security Specialist will play a key role in supporting the secure and resilient use of artificial intelligence across Standard Life.
• The role will focus on ensuring information security risks are appropriately identified, assessed and managed as AI use cases are designed, approved and operated under the AI Governance Framework.
• Working closely with technology, architecture, cyber security, data, risk and business teams, the role will provide expert advice and challenge on information security risks associated with AI, including model security, data protection controls, access management, resilience and third‑party risk.
• The role will support the business to embed proportionate security controls that enable innovation while maintaining strong security outcomes.
• Key responsibilities will include advising on information security considerations for AI use cases, supporting security risk assessments and control design, contributing to AI use case reviews through the AI Review Board and other governance forums, and maintaining AI‑related information security governance artefacts, registers and guidance.
• The role will also support the development of AI‑specific information security guidance and awareness, helping colleagues understand secure design and usage expectations and promoting consistent, well‑controlled practices across the organisation.

AI Information Security Specialist

Risk

• Provide ongoing oversight and challenge to Line 1 led Third Party Management Risk control management
• Analyse and interpret key risk indicators and risk and control reporting to help determine where Line 2 effort is best focused, and to develop formal Line 2 opinions on Third Party Management Risk matters
• Provide insight, oversight and challenge within assigned monthly Fora
• Lead Line 2 led Third Party Management Risk Thematic/Risk Reviews throughout the full lifecycle, including Planning/Terms of Reference, Fieldwork, Findings Validation and Reporting stages
• Provide oversight and challenge on material Projects and Programmes
• Oversee Line 1 activity to ensure adherence to the Group’s Risk Management Framework, providing advice and guidance as required
• Support the broader team with assigned Line 2 activity relating to Information Technology, Information Security, AI, Operational Resilience and Third Party Management
• Develop and build relationships with Line 1 and Line 3 peers and senior stakeholders

Operational Resilience Risk Manager

Analyst

• Provide first-line support for trading and financial applications such as BlackRock Aladdin, Bloomberg, Tradeweb, and other platforms.
• Assist with troubleshooting and resolving technical issues.
• Monitor system performance and escalate potential issues.
• Support user access management and permissions.
• Collaborate with end-users to understand their needs and provide basic technical assistance.
• Maintain documentation and contribute to the team knowledge base.

Junior Analyst, Trade Floor Support

Business Development Rep

• Identify and secure profitable opportunities for the Standard Life Group
• Increase business levels across all aspects of the investment proposition
• Meet financial advisers across a specified region
• Maintain and develop relationships with advisers
• Outline our value proposition, and follow up within agreed timescales
• Keep client records up to date in line with business activity

Business Development Manager

• Support the integration of project and programme information to identify and monitor key dependencies
• Ensure risks and assumptions are managed in line with the Change Management Framework
• Support resource management strategy by maintaining accurate resource plans in Smartcore
• Proactively manage project costs including forecasting, reviewing monthly spend, processing invoices accruals, and identifying trends/challenging the accuracy and completeness of project data

PMO Analyst

• Leading data security initiatives and project delivery, including: DLP uplift and optimisation, Insider Risk capability development, Microsoft Purview enhancement
• Owning the effectiveness of DLP controls across Microsoft 365
• Driving Insider Risk use cases
• Acting as the bridge between operations, engineering and governance
• Providing data security expertise across the wider technology estate
• Supporting and guiding analysts and engineers

Senior Data Security Engineer

Consultant

• Responsible for building and developing strong relationships, working in partnership with clients, trustees, and advisers.
• Retaining existing assets and delivering on opportunities to increase revenue and broaden relationships across the Standard Life business.
• Internally building a strong network within Workplace Distribution and the wider business.
• Creating and delivering client plans and maintaining communication and engagement strategies to maximise profitability.
• Monitoring marketplace changes and ensuring opportunities are identified while assessing risks or potential threats to client relationships.

Client Relationship Consultant

• Support the day to day running of the channel
• Complete due diligence requests accurately and in a timely manner
• Respond to concession requests
• Deal with day to day proposition mailbox queries
• Manage ongoing oversight aspects of the propositions
• Identify and resolve or escalate risks and issues

Retail Intermediary Proposition Consultant

Data Analyst

• Deliver high-quality digital analytics and insight across Standard Life’s customer journeys
• Take ownership of regular Google Analytics reporting, ensuring stakeholders have clear, accurate, and actionable performance insights
• Monitor digital journeys to identify trends, issues, and opportunities to drive continuous improvement
• Design and develop dashboards and visualisations that bring data to life
• Support ad hoc analysis to answer business questions and inform decision-making
• Translate reporting requirements into meaningful metrics and ensure data integrity across all outputs

MI Data Analyst

Artificial Intelligence

• play a key role in supporting the safe, lawful and responsible use of artificial intelligence across Standard Life
• ensure data protection requirements are appropriately considered, embedded and evidenced as AI use cases are designed, approved and operated under the AI Governance Framework
• provide expert advice and challenge on data protection risks associated with AI, including the use of personal data, automated decision‑making, transparency, fairness and accountability
• support the business to implement proportionate controls that enable innovation while meeting regulatory and ethical expectations
• advise on data protection considerations for AI use cases, supporting DPIAs and related assessments, contributing to AI use case reviews through the AI Review Board and other governance forums
• maintain relevant data protection governance artefacts, registers and guidance aligned to AI activity
• support the ongoing development of AI‑specific data protection guidance and awareness, helping colleagues understand their responsibilities and promoting consistent, compliant practices across the organisation

AI Data Protection Specialist

Human Resources

• Support redundancy and consultation activity, contributing to elements such as business case review, selection criteria, redeployment approaches, and enhancing the overall colleague experience, with the opportunity to lead smaller activities over time.
• Work in partnership with ER Consultants, HRBPs and senior leaders to support the delivery of people-led change while developing an understanding of how to balance colleague experience with fair, safe and compliant outcomes.
• Provide well-informed, risk-aware advice, drawing on existing knowledge of employment law and best practice, while recognising when to seek guidance on more complex or high-risk matters.
• Contribute to ER aspects of organisational change, supporting senior team members to ensure decisions are commercially sound, compliant and applied consistently.
• Support and guide leaders through change activity, building confidence in coaching and judgment, whilst escalating more complex or sensitive situations as appropriate.
• Maintain awareness of changes in employment legislation and case law, applying updates to day-to-day work with support and building capability over time.

Employee Relations Advisor

Implementation Specialist

• Manage the end-to-end implementation of Workplace Pension Schemes for new clients
• Create and manage a detailed implementation plan designed to meet specific requirements of client’s pension scheme
• Ensure clear ownership and accountability of tasks
• Co-ordinate work streams across the business to ensure all deliverables are achieved on time
• Client communications, scheme design and training
• Manage and track risks and issues to prevent any negative impact on delivery timescales
• Key participant at client site visits and ‘beauty parades’.

Implementation Manager

• Manage the end-to-end implementation of Workplace Pension Schemes
• Create and manage a detailed implementation plan
• Co-ordinate work streams across the business
• Ensure all deliverables are achieved on time
• Manage and track risks and issues

Senior Implementation Manager

Manager

• Provide oversight and assurance across Group Product Review activity
• Bring strong technical knowledge of products propositions, applying this expertise to complex reviews
• Act as senior point of reference and embed Product Review frameworks and principles across the business
• Manage Product Review planning, governance, technical assurance, and quality of reporting
• Present findings and recommendations to senior stakeholders and governance forums
• Collaborate across the business and with third parties across the supply chain
• Ensure accuracy, proportion, robustness, defensibility, and timely delivery of Product Review outputs