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Phoenix Group

Senior Outsourcing Analyst, FTC 8 Months

Phoenix Group

Senior Oversight Analyst supporting operational challenges and driving customer outcomes at Standard Life's Aviva Relationship & Oversight team.

Posted 7/9/2026full-timeBirmingham • 🇬🇧 United KingdomSenior💰 £35,000 - £40,000 per yearWebsite

About the role

Key responsibilities & impact
  • Build and maintain strong relationships with key stakeholders
  • Provide operational and governance oversight
  • Analyse service performance and operational trends
  • Lead and contribute to governance forums
  • Proactively manage multiple priorities
  • Lead resolution of operational issues
  • Influence and challenge constructively

Requirements

What you’ll need
  • Strong communication and relationship management skills
  • Proven ability to build credibility and influence stakeholders
  • Experience leading governance forums
  • Strong analytical capability
  • Comfortable operating within a fast-paced environment

Benefits

Comp & perks
  • £35,000 - £40,000 salary
  • indicative bonus range of 8-16%
  • private medical cover
  • 38 days annual leave
  • excellent pension
  • 12x salary life assurance
  • career breaks
  • income protection
  • 3x volunteering days

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Soft Skills
Strong CommunicationCredibility BuildingConstructive ChallengeProactive Management