Senior Outsourcing Analyst, FTC 8 Months

Phoenix Group

Senior Oversight Analyst supporting operational challenges and driving customer outcomes at Standard Life's Aviva Relationship & Oversight team.

Posted 7/9/2026full-timeBirmingham • 🇬🇧 United KingdomSenior💰 £35,000 - £40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong relationship management and communication skills while providing operational oversight and governance. Capable of analyzing service performance and managing multiple priorities in a fast-paced environment.

Highest-signal resume keywords

Relationship ManagementGovernance LeadershipAnalytical CapabilityStakeholder InfluenceOperational Oversight

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong CommunicationCredibility BuildingConstructive ChallengeProactive Management

Industry Keywords

Operational TrendsService PerformanceGovernance Forums

About the role

Key responsibilities & impact

Build and maintain strong relationships with key stakeholders
Provide operational and governance oversight
Analyse service performance and operational trends
Lead and contribute to governance forums
Proactively manage multiple priorities
Lead resolution of operational issues
Influence and challenge constructively

Requirements

What you’ll need

Strong communication and relationship management skills
Proven ability to build credibility and influence stakeholders
Experience leading governance forums
Strong analytical capability
Comfortable operating within a fast-paced environment

Benefits

Comp & perks

£35,000 - £40,000 salary
indicative bonus range of 8-16%
private medical cover
38 days annual leave
excellent pension
12x salary life assurance
career breaks
income protection
3x volunteering days