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Phoenix Group

Lead Application Support Manager

Phoenix Group

Lead Application Support Manager leading successful operational delivery of IT services for Standard Life. Ensuring high-standard application support in Cloud and on-prem environments while driving service improvements.

Posted 7/14/2026full-timeEdinburgh • 🇬🇧 United KingdomSenior💰 £65,000 - £85,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in Cloud Technologies, particularly Microsoft Azure and AWS, along with strong SQL and Oracle DB skills. Capable of supporting business applications while ensuring compliance with security standards and effectively communicating technical solutions to diverse stakeholders.

Highest-signal resume keywords
Cloud Hyperscalers (Microsoft Azure, AWS)SaaS Solutions (Salesforce, Oracle HR & Finance)Strong SQL and Oracle DB SkillsIT Related Qualification (MCP/Comp TIA/AWS/Azure)Scripting Skills (Powershell)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Cloud TechnologiesSQLOracle DBScripting (Powershell)Website Portal ExperienceApplication SupportTroubleshootingInstalling Windows Operating SystemsDeploying ApplicationsService Improvement Initiatives
Soft Skills
Effective CommunicationRelationship BuildingCollaboration
Tools & Technologies
SalesforceOracle HR & FinanceRackspaceORDSOKTAPostmanAWS CloudwatchAWS SecretsAWS ECS
Certifications & Qualifications
MCPComp TIAAWSAzure
Industry Keywords
Application Support2nd/3rd Line IT SupportSecurity StandardsModern IT DeliveryPlatform and Product Based Organisations

Tech Stack

Tools & technologies
AWSAzureCloudOracleSQL

About the role

Key responsibilities & impact
  • Ensure all applications are supported to a high standard and incidents, requests and problems are updated and resolved within a timely manner, within agreed SLA’s/OLA’s
  • Acting as a conduit between L1 desk, other application support / platform teams, core platform teams (e.g. Cloud, Integration, Salesforce) and 3rd party providers
  • Contributes ideas and effort towards the development and delivery of service improvement initiatives and related Business Application Support projects
  • Supporting 3rd Party Business applications and ensuring alignment to security policies ensuring that there is no vulnerability to the estate
  • Support live releases for all business applications, displaying a degree of flexibility to perform during agreed release windows, which may include evenings and weekends
  • Maintaining up to date in-depth technical knowledge in one or more specialist areas
  • Providing technical understanding to less experienced colleagues however without line management responsibility
  • Communicating complex technical solutions effectively to a variety of stakeholders
  • Building effective relationships with a range of stakeholders including with sourcing partners

Requirements

What you’ll need
  • Deep knowledge of Cloud hyperscalers (Microsoft Azure, AWS) and ideally major SaaS solutions (Salesforce and Oracle HR & Finance)
  • IT related qualification (MCP/Comp TIA/AWS/Azure)
  • Website Portal experience – Rackspace, ORDS, OKTA, Postman, AWS Cloudwatch/Secrets/ECS
  • Knowledge of Certification and related security standards
  • Scripting skills, with technology such as Powershell
  • Strong SQL and Oracle DB skills
  • Experience of ‘modern’ IT delivery and engineering practices, i.e. Platform and Product based organisations – ideally having experience of transitioning to this model from more traditional ways of working
  • Installing/troubleshooting windows operating systems, deploying/packaging applications.
  • Installing/troubleshooting and supporting a wide range of systems and applications.
  • Previous application support or 2nd/3rd Line IT support experience essential preferably within a large multi-site environment

Benefits

Comp & perks
  • 16% bonus
  • up to 32% private medical cover
  • 38 days annual leave
  • excellent pension
  • 12x salary life assurance
  • career breaks
  • income protection
  • 3x volunteering days
  • much more