Senior Release Engineering Manager
DDN
Field Service Engineer, Medical Imaging
Philips
full-time
Posted on:
Location Type: Hybrid
Location: Philadelphia • New Jersey, Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $33 - $58 per hour
Job Level
JuniorMid-Level
About the role
- Install, troubleshoot, service, and maintain equipment at customer sites
- Provide exceptional customer service by adhering to entitlements, setting clear expectations, and meeting commitments and arrival times
- Generate service revenue and understand customer's business and competitive environment
- Participate as member of regional work team, improve team processes and identify training gaps
- Increase capability and capacity; may qualify in multiple modalities and learn new tools
- Perform administrative duties within Philips, State, and Federal regulatory requirements (timesheets, service work orders, expense reports, FCO, PM, installation documents, site and service documentation)
- Adhere to training, quality, and safety requirements
- Utilize tools, support, resources, and escalation processes to resolve problems timely
- Complete PMs, FCOs, installation and related tasks; diagnose and resolve electronic, network, and mechanical problems
- Travel approximately 70% across specified geography; average driving time 1-4 hours daily; occasional overnight stays and air/train travel may be required
Requirements
- 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment OR 4+ years in electromechanical industries
- Preferred experience in Computed Tomography (CT) imaging equipment
- Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
- Knowledge and use of necessary tools and test equipment
- Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred
- Must be able to perform Physical, Cognitive and Environmental job requirements with or without accommodation
- Work in an office/home office and/or remote setting, and in a hospital/healthcare environment; adhere to requirements
- Work flexible hours including overtime, weekends, and on-call rotations
- Safely work with radiation sources and/or radioactive materials; wear required PPE
- US work authorization is a precondition of employment
- Must reside in or within commuting distance to Philadelphia, PA
Benefits
- field service and lead generation incentive bonus plans
- on-call pay
- company fleet/car
- training
- advancement opportunities
- Philips Total Rewards benefits program
- generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- stock purchase plan
- education reimbursement
- comprehensive benefits program
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
diagnostic imagingComputed Tomography (CT)electromechanical systemselectronic theorymechanical theorynetworking theoryinstallationdiagnosisrepair
Soft skills
customer serviceteam collaborationprocess improvementproblem solvingcommunicationflexibilitytime management
Certifications
Associate Degree in electronicsBSEEBSEETBSMEBSMET
