Senior Manager, Customer Centricity – Business Cards & Payments
Capital One
Modality Performance Manager
Philips
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $106,000 - $201,000 per year
Job Level
Mid-LevelSenior
About the role
- Analyze Data and Determine Root Causes for Parts quality issues
- Provide Analytical Support and Guidance to MPM’s and NSS’s
- Initiate & Implement initiatives with various teams
- Lead and Implement initiatives to improve NPS and Customer Loyalty
Requirements
- 5+ years of experience servicing applicable Philips modality equipment
- Associate's degree or equivalent mix of education and work experience required; 4-year technical degree preferred
- CCNA/CCNP Preferred
- Proficient at resolving problems remotely
- Excellent verbal and written skills
- Demonstrated leadership skills required
- Flexibility to be available 24 x 7 via phone or pager as per schedule
Benefits
- Generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- Stock purchase plan
- Education reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisroot cause analysisproblem resolutioncustomer loyalty improvementNPS improvement
Soft skills
analytical supportleadershipcommunicationflexibility
Certifications
Associate's degreeCCNACCNP
