Director

• Lead strategic thought partnership to the Patient Solutions & Engagement team within Specialty Care (SC)
• Focus on characterizing and quantifying the post-Rx patient journey, optimizing the use of data and analytics, and crafting actionable solutions where gaps are identified to optimize patient access
• Work closely with cross-functional teams to identify barriers and recommend high-impact improvements to improve patient access
• Develop dashboard frameworks to consistently track and evaluate post-Rx patient journey performance across specialty brands, integrating HUB, SP, and other data sources
• Identify and quantify patient drop off points along the journey and develop targeted recommendations to address key barriers
• Arm the team with tools to better analyze and diagnose funnel inefficiencies, using data to guide decisions and prioritize efforts
• Work side by side with patient access and reimbursement teams to interpret data, assess gaps, and refine strategies
• Facilitate collaboration between GCA, SAS, and patient solutions teams to align on data sources and methodologies
• Lead brand specific experience optimization projects in close collaboration with brand marketing, patient solutions and IIS brand strategy leads
• Provide actionable recommendations to the Patient Support Lead and broader specialty care teams, including executive leadership, informed by robust analytics and insights
• Ensure alignment between patient support strategies and patient goals
• Integrate post-Rx patient journey insights and recommendations with strategic Quarterly Business Reviews, connecting patient journey dynamics with patient goals
• Lead initiatives to define what “great” looks like for patient support insight generation and analytics
• Act as a thought leader to shape future frameworks and capabilities in HUB/SP data integration and performance measurement

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