Petz

Affiliate Manager

• Translate and contextualize business needs for the other HR subsystems;
• Manage HR metrics, monitoring results to ensure alignment with business strategy and supporting managers in creating action plans to achieve targets (turnover, absenteeism, headcount and exit interviews);
• Align job profiles with managers and the Attraction & Selection (A&S) team and conduct recruitment for leadership positions;
• Conduct on-site store visits to identify opportunities, working with leaders on action plans to ensure people-management processes and policies are followed;
• Communicate HR information to business areas to build awareness and engagement;
• Train, upskill and/or cascade leadership and technical concepts to support team development initiatives;
• Support leadership maturity through rituals (1:1s), assisting leaders with people-related decision-making;
• Conduct diagnostics and surveys to understand business needs and propose solutions that positively impact the employee journey and experience;
• Participate in product-area projects, providing business context to improve implementation effectiveness.

Business Partner – Store Operations

Customer Success Manager

• Apoiar na criação e disparo de campanhas multicanal (e-mail, push, SMS, entre outros).
• Executar segmentações simples de base, conforme instruções da equipe.
• Operar as ferramentas de CRM para configuração técnica e envio de comunicações.
• Acompanhar métricas básicas de performance como taxa de abertura, clique e conversão.
• Apoiar na coleta e organização de dados para relatórios periódicos.
• Sinalizar comportamentos atípicos ou desvios nos resultados das campanhas.
• Interagir com áreas parceiras (dados, marketing, conteúdo) para alinhar cronogramas e execuções.
• Contribuir com sugestões de melhorias operacionais com base na rotina diária.
• Participar ativamente das reuniões de alinhamento da área.

Business Partner – Store Operations

Analista de CRM Junior