Sales Support Specialist
SolutionCX
Seasonal ECOM Customer Care
Peter Millar
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $21 per hour
Job Level
Junior
About the role
- Provide exceptional customer experiences
- Respond to customers via phone, email and live chat
- Resolve product related inquiries and make purchasing recommendations
- Identify and solve account issues related to product orders, deliveries, credits, and returns
- Collaborate with other teams to share suggestions regarding quality assurance and product requests
Requirements
- Bachelor’s degree preferred
- 1-3 years of experience in customer service, sales or retail required
- Experience in E-Commerce and/or online marketing and merchandising is a plus
- Strong skills with Microsoft Office required
- Experience with ZenDesk, BlueCherry, Softeon, SalesForce or Shopify is a plus
- Experience using an organizational time management system required
- Experience solving problems and thinking critically required
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicesalesretailE-Commerceonline marketingmerchandisingMicrosoft Officeproblem solvingcritical thinkingtime management
Soft skills
exceptional customer experiencescollaborationcommunication
Certifications
Bachelor’s degree
