Peter Millar

Operations

• Manage the day-to-day operational service support for our team
• Manage NSR Reporting fulfillment actions across teams
• Establish and maintain ticket topic reason code tags
• Manage key metrics, measure and improve operational activities
• Partner with Manager of CS and Team Leads
• Manage and develop Operation Account Managers
• Hire and onboard new team members as needed
• Oversee and ensure process documentation
• Partner with other operational areas

Wholesale Operations Manager