Inside Sales Support Representative
The Home Depot
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Support Outside Sales Portfolio Growth - Drives repeat business by providing excellent customer service, accurate and thorough quoting, sourcing, and overall project ownership.
- Completes assignments timely and efficiently.
- Continually works to support Outside Sales partners to grow accounts through building strong relationships, both internal and external.
- Provides post-order follow up, reconciles issues or errors in a timely manner, and ensures all customer needs are met.
- Account Administration - Partners with vendors and a variety of cross-functional partners to assist with quoting, pricing, availability, and issue resolution for high volume project needs.
- Owns projects from end to end, ensuring that the managed account customer is the focal point of the process.
- Issue Resolution - Assists the internal and external customer through the customer journey taking care of issue resolution, after-sale follow up, invoice transmittal, and quote requests.
Requirements
- Must be eighteen years of age or older
- Must be legally permitted to work in the United States
- Working knowledge of Microsoft Office Suite
- Working knowledge of presentation software (e.g., Microsoft PowerPoint)
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- Demonstrated project management skills
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
- Excellent written and verbal communication skills
- Previous customer service or retail sales experience; home improvement trades specific
- Knowledge of local building codes; Home Improvement specific
- In depth knowledge of retail systems, to include: Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System
Benefits
- Competitive salary
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementcustomer servicequotingsourcingissue resolutionnegotiationcomplaint handlingdispute resolutionretail systems knowledgelocal building codes
Soft skills
collaborationcommunicationrelationship buildingtimelinessefficiency