Customer Support

• Work in an environment that is challenging, fast paced, with a high volume of inbound phone based contacts
• Able to drive clarity and ask probing questions to identify the root cause of complex issues.
• Convey realistic expectations about next steps and actions, while identifying the best resolution for eBay, the buyer, and the seller
• Ability to demonstrate special care and connection with customers, establishing trust, and driving brand loyalty, while delivering difficult messages
• Apply own judgment in certain cases to proactively find a resolution when not immediately available
• Adhere to performance and metric standards, which will include: AHT, resolution, customer satisfaction, schedule adherence, compliance, quality, and more.

Customer Service Representative

Customer Support Associate

Hub Support Specialist – Contract

Customer Service Representative

Technical Product Support Specialist

Phone Support Specialist