Customer Service Manager – Steam Turbine Generator
GE Vernova
Customer Service Representative
eBay
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas, Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $30,800 - $52,900 per year
Job Level
JuniorMid-Level
About the role
- Work in an environment that is challenging, fast paced, with a high volume of inbound phone based contacts
- Able to drive clarity and ask probing questions to identify the root cause of complex issues.
- Convey realistic expectations about next steps and actions, while identifying the best resolution for eBay, the buyer, and the seller
- Ability to demonstrate special care and connection with customers, establishing trust, and driving brand loyalty, while delivering difficult messages
- Apply own judgment in certain cases to proactively find a resolution when not immediately available
- Adhere to performance and metric standards, which will include: AHT, resolution, customer satisfaction, schedule adherence, compliance, quality, and more.
Requirements
- 2+ years of call center or relevant customer service experience
- A stellar communicator, with high level of empathy and emotional intelligence
- Digital proficiency in navigating web-based & e-commerce specific software applications, knowledge bases, instant messaging, and internet searches
- You are customer-centric and maintain a high level of customer care in a variety of different and complicated situations
- Skilled and insightful to the needs of customers. Maintaining high levels of resiliency while delivering tough messages
- Comfortable in a dynamic, fast-paced, and constantly evolving working environment
Benefits
- Starting pay of $21.50/hr with differentials for swing and weekend shifts
- Benefits on Day 1 (Medical, Dental, Vision Insurance)
- 16+ Days of Paid Time Off
- eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay
- Teammates receive quarterly performance bonuses and yearly performance raises
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communicationempathyemotional intelligencecustomer-centricresiliencyproblem-solvingtrust-buildingclarityadaptabilityproactive resolution
