eBay

Systems Engineer

• Optimize and support end-to-end Procure-to-Pay operations using SAP Ariba, Supplier Lifecycle and Performance (SLP), and Accounts Payable (AP) applications.
• Provide technical and functional support for all P2P systems.
• Partner with Procurement, AP, business stakeholders to streamline processes, system support, project coordination, enhance data quality, and drive automation and compliance across P2P.
• Act as a primary point of contact for end-users facing issues with Ariba P2P systems.
• Perform day-to-day system management, configuration changes, and collaborate with cross-functional teams (Finance, IT, Procurement) to ensure smooth system operations.
• Coordinate and conduct various testing activities, including unit, integration, and user acceptance testing (UAT), for system enhancements, upgrades, or new feature deployments.
• Liaise with internal stakeholders, developers, and other global or offshore teams to gather requirements, define functional specifications, and ensure alignment with business needs.
• Support configurations, catalogs, approval workflows, supplier registration and Ariba Buying/Invoice.
• Monitor Ariba, SLP, and AP application health (availability, performance, latency, error rates) using dashboards and alerts; maintain runbooks for incident response.
• Track and resolve integration failures between Ariba, ERP (SAP ECC/S/4HANA), Ariba Network Manage scheduled jobs, batch processes, and queues (e.g., PO export, invoice import, supplier sync); optimize schedules to minimize peak-hour impact.
• Maintain environments and configurations across dev/test/prod; coordinate transports, regression testing, and cutover plans for releases.
• Collaborate with vendors on patching, hotfixes, and Ariba quarterly releases; assess impact, certificate updates and communicate changes to users.
• Monitor integrations between P2P systems: Ariba, ERP (SAP ECC/S4), T&E, and vendor master Issue Resolution.
• Triage and resolve user issues.
• Lead small projects and sprints; maintain a prioritized improvement roadmap; measure ROI of process and system changes.

Business Systems Analyst – Ariba P2P

Manager

• Own the vision for the entire Seller Experience platform
• Drive platform modernization initiatives
• Make high-judgment technical decisions
• Ensure engineering practices are best-in-class
• Partner with Product and Design leadership
• Lead greenfield product development
• Lead, mentor, and develop a team of Engineering Managers
• Serve as a key member of the engineering leadership team

Senior Eng. Manager – Seller Experience

• Acquire and activate new independent dealers across assigned territories, delivering measurable growth in quarterly dealer sign-ups and faster ramp to first transactions.
• Re-engage lapsed partners and expand producing dealer relationships to increase repeat business, territory coverage, and wallet share.
• Build a high-quality pipeline through disciplined outbound outreach and in-person visits; accelerate conversion with tailored discovery, demos, and closing conversations.
• Deliver compelling demos that quantify Caramel’s value: streamlined financing, documentation, and title/DMV workflows that enable safer, faster transactions nationwide.
• Maintain rigorous CRM hygiene to improve forecast accuracy, pipeline visibility, and conversion insights; share structured feedback to refine messaging, scripts, and playbooks.
• Represent Caramel at dealer events and industry conferences to generate event-driven pipeline, gather market intelligence, and inform product enhancements and competitive positioning.

Dealer Activation Manager

Account Manager

• Drive sustainable GMV growth across a defined book of SMB and high value sellers
• Act as commercially driven consultants combining data insight, product expertise, and structured business planning
• Be the primary point of contact for a portfolio of B2C sellers, helping them achieve sustainable growth
• Build strong relationships and provide strategic business support
• Drive overall account success through consultative, client-facing role
• Conduct structured monthly business reviews with every seller
• Use data and performance insights to prioritize actions that deliver the highest commercial impact
• Communicate the progress of business initiatives to internal and external partners
• Support sellers via email, phone, and virtual meetings
• Collaborate with internal partners to onboard new clients, solve challenges, and deliver a seamless seller experience
• Stay up-to-date on eBay marketplace trends and advocate for clients’ needs

Account Manager – Focus Category SMB

Customer Support

• Deliver excellent experiences for top sellers via phone and email, acting as a single point of contact.
• Resolve seller challenges by researching issues, identifying solutions, and ensuring timely follow-up.
• Collaborate with peers to address complex issues, applying judgment when handling non-standard situations.
• Coach sellers on marketplace policies to support the best possible outcomes.
• Identify patterns in customer issues and recommend improvements to enhance the seller experience.
• Maintain accurate records using internal systems while prioritising customer needs and acting as their advocate.

Business Systems Analyst – Ariba P2P

Senior Eng. Manager – Seller Experience

Dealer Activation Manager

Account Manager – Focus Category SMB

Merchant Support Agent, French Speaking