Senior Customer Experience Engineer
Harness
AWSAzureCloudETLGoogle Cloud PlatformMySQLPostgresPythonSQL
Customer Care Representative – SHP Operations
Sharp HealthCare
part-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $27 - $41 per hour
Job Level
Junior
About the role
- Responsible for direct and timely communication between the Plan and Plan members, potential members, providers, employer groups, brokers, internal departments and external agencies.
- Maintains high level of knowledge regarding Plan products, premiums, benefits and procedures.
- Uses knowledge and judgment to select appropriate resources for assisting callers.
- Provides information on all aspects of Plan products, premiums, benefits, policies and procedures.
- Responsible for accurate problem-solving.
- Researches and resolves concerns.
Requirements
- High School Diploma or Equivalent
- Less Than 1 Year experience
- Minimum of six (6) months experience as a Customer Call Center Representative
- Associate's degree in business administration or health care administration (preferred)
- 2 Years Customer service or medical office experience (preferred)
- 1 Year Experience working full time as SHP Customer Care Temporary CCR I (preferred)
- Medical office certification, to include medical terminology (preferred)
Benefits
- None specified 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical terminology
Soft skills
communicationproblem-solvingresearchjudgment
Certifications
High School DiplomaAssociate's degree in business administrationAssociate's degree in health care administrationMedical office certification
