Senior Customer Experience Engineer
Harness
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Customer Experience Associate
Nutrafol
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $55,000 per year
Job Level
JuniorMid-Level
Tech Stack
Magento
About the role
- Answer customer calls (4-5 hours per day), and reply to email inquiries in a fast-paced environment.
- Act as a point of escalation for complex customer and process issues.
- Resolve high-priority customer escalation.
- Assist customers with navigating the Nutrafol website.
- Become an expert on our product.
- Think quickly on your feet to customize creative solutions.
- Prioritize daily tasks and direct assignments to aid in maximizing efficiency.
- Manage Ad-hoc projects as needed.
- Take on additional responsibilities and training to improve overall customer experiences.
Requirements
- 1-3 years in a customer experience-related role; e-commerce or startup preferred.
- Proficient using platforms such as ZenDesk, Salesforce, Ecommerce platforms (Shopify, Magento, etc.) Microsoft Office and Google Workspace products.
- Stellar written and verbal communication skills – you aren’t afraid to hop on the phone, write an email, or send a chat to help a customer.
- Demonstrated positive approach toward customers.
- You have a passion for understanding problems and are solution-oriented.
- You have a head for science as it pertains to health and wellness.
- You are a self-starter with an entrepreneurial spirit! You’re ready to jump in - no job is too big or too small type of attitude.
- You’re a people person and you truly enjoy making someone smile.
- Bilingual in English/Spanish preferred.
Benefits
- Fully remote work experience
- Comprehensive medical, dental, and vision package, including FSA program
- 401K with employer match
- Quarterly Bonus Program
- Flexible PTO
- Two company-wide wellness breaks every day
- Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
- Monthly wellness stipend
- Monthly internet stipend
- Monthly cell phone stipend
- Annual learning & development stipend
- Wellness Program, including virtual Wellness Sessions & No-Meeting Wednesdays
- Free meditation app membership (Headspace)
- Free Nutrafol subscription
- Pet insurance and benefit programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer experiencee-commerceproblem-solvingsolution-orientedbilingualhealth and wellness knowledge
Soft skills
communicationpositive approachself-starterentrepreneurial spiritpeople skillsadaptabilitycreativitytask prioritizationefficiency maximization
