Product Manager, Commercialization
Gridware
Commercial Enablement Manager
Personify Health
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $110,000 per year
Job Level
Mid-LevelSenior
About the role
- The Commercial Enablement Manager (CEM) is a key member of the Commercial Enablement Team who provides strategic support to the Sales and Strategic Account teams.
- Responsibilities include identifying and managing training needs, coordinating with other departments to deliver timely information, managing documentation and communication, and overseeing projects that help commercial colleagues succeed.
- The CEM frequently updates the team, assesses priorities, maintains knowledge bases, acts as an enablement expert, and represents the team's interests across internal collaborations.
- Additional tasks may involve supporting events, handling administration, developing training materials, and assisting with onboarding.
- Acquire expertise across Personify Health products, services, partnerships, processes, and support materials relevant to the success of the Commercial organization
- Design, deliver, and maintain comprehensive training materials tailored for the Commercial Team, including presentations, knowledgebase resources, online learning modules, process documentation, role plays, playbooks, and competency assessments.
- Collaborate and facilitate communication among Marketing, Product Development, other internal departments, subject matter experts, and stakeholders to provide updates on product enhancements and innovations, ensuring materials remain current and effective.
- Coordinate with internal teams and external vendors to execute projects, ensuring timely delivery, adherence to scope, and budget compliance.
- Provide regular updates to Commercial Teams regarding existing and new products or processes through meetings and documentation.
- Collaborate with internal teams to integrate market perspectives into reviews of prospect and client needs, and adjust processes as needed to ensure consistency with client requirements and product features.
- Conduct regular needs assessments with internal and external parties to identify strengths and areas for development when planning and prioritizing projects.
- Evaluate training effectiveness using methods such as assessments, practical application, surveys, and other feedback mechanisms.
- Support the maintenance of Seismic ( including tagging) for the Commercial Team and collaborate with other departments to ensure accessibility and currency of materials.
Requirements
- Bachelor's degree or higher in Business Administration or related field
- 5+ years’ success in client management, project management, or product training (SaaS experience preferred)
- Skilled in curriculum design, training delivery, and assessment (online L&D software preferred)
- Proficiency in Salesforce and Microsoft PowerPoint
- Experience with Seismic (strongly preferred) and Gainsight (preferred)
- Knowledge of Health, Wellbeing & Navigation Market
- Excellent organization and prioritization skills with a strong attention to detail and ability to meet deadlines
- Excellent oral and visual presentation skills
- Excellent communication and writing (technical and non-technical) skills
- Ability to understand complex technical product features/processes and synthesize into training materials that are easily understood and relevant to audience
- Top-notch project management skills, and experience in project management principles
- Entrepreneurial, self-start approach
- Creativity both in problem solving and in developing materials that facilitate the comprehension of products and processes
- Ability to engage and motivate others in a team environment
- Ability to establish credibility and create confidence quickly and easily
- Collaborative, “can do” attitude
