Senior Benefits Manager
Cambium Learning Group
Service Initiative Manager
Perseus Group, Constellation Software
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $180,000 per year
Job Level
Mid-LevelSenior
About the role
- Partner with Product and Engineering teams to guide the modernization and re-platforming of the service solution
- Ensure enhancements align with long-term business strategy and real-world service workflows
- Deeply understand dealership operations to identify unmet needs and opportunities for increased adoption
- Reassess the product’s value proposition and refine packaging, positioning, and messaging as needed
- Collaborate with Sales and Marketing to ensure go-to-market efforts effectively highlight product strengths and drive growth
- Identify practical, high-impact opportunities to embed AI into service workflows (e.g., scheduling, diagnostics, summarization)
- Drive alignment across Product, Development, Sales, Support, and Customer Success teams to execute against shared goals
- Engage directly with dealerships to capture insights, validate enhancements, and build strong customer relationships
Requirements
- Familiarity with field service operations, dealership workflows, or B2B service management tools
- Demonstrated ability to lead complex, cross-functional initiatives from concept through execution
- Proven success working directly with customers or end users to shape product direction and improve adoption
- 5+ years of experience in product management, initiative leadership, or strategic program roles within software or technology companies
- Experience with software modernization or re-platforming efforts
- Exposure to AI technologies and their application in business workflows (e.g., intelligent automation, summarization, diagnostics)
- Background in SaaS, enterprise software, or vertical market software is a plus
Benefits
- Full time employees will also be eligible for enrollment in a wide range of choices of benefits, including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).
- The Company provides a minimum of 10 days of vacation for new employees, sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementsoftware modernizationre-platformingAI technologiesintelligent automationdiagnosticssummarizationB2B service management toolsSaaSenterprise software
Soft skills
leadershipcollaborationcustomer relationship managementcross-functional initiative leadershipstrategic thinkingcommunicationinsight captureproblem-solvingadaptabilitycustomer engagement
