Customer Support

• Foster a customer-first culture and scale customer support to impact revenue growth.
• Oversee a strong, flexible and engaged customer service team aligning with company expectations and satisfaction targets.
• Implement and deliver processes and capabilities to ensure continued customer satisfaction.
• Partner with other leaders to identify, prioritize, and optimize new capabilities, programs, and other enablers of the customer experience.
• Understand operational efficiency requirements and continuously improve them.
• Communicate regularly with senior management on customer expectations and warranty issues.
• Collaborate with cross-functional teams to develop solutions to warranty problems and ensure a seamless homeowner experience.
• Champion and leverage customer insights, analytics, behavioral research, and customer journey mapping to understand customers’ experience.
• Provide strategic direction for tools and technology to support the implementation of analytic programs.
• Directly supervise the Warranty team and perform other duties as assigned.

Director, Customer Service

Financial Support Specialist

Customer Service Support Representative – Client Billing

Claims Support Representative

Pharmaceutical Support Specialist

Licensed Customer Service Representative