Perry Homes

Administrative Assistant

• Assist the Designers, Manager, and Director of Model Homes.
• Participate in Department-wide projects and provide general support to the Department as needed.
• Select (with guidance) and maintain furniture and accessories in unsold inventory homes.
• Process paperwork for moving contents in unsold inventory homes.
• Maintain reports related to the contents in unsold inventory homes.
• Process paperwork for model close downs.
• Process paperwork for model home revisions.
• Assist Model Home Designers in design templates, ordering furnishings and accessories, maintaining reports, and processing vendor invoices.
• Assist in various projects, i.e. warehouse maintenance and special projects.
• Assist in preparation of materials for presentations and meetings.

Administrative Assistant – Model Homes

2D Artist

• Edit photography, typography, page layouts, and designs to quality standards.
• Conceptually develop and produce type, designs, layouts, and brand assets for platforms including print, social media, and digital.
• Help create and stylize content using skills such as typesetting, illustration, and layout design.
• Create marketing assets including event invitations, brochures, flyers, signage, web graphics, page layouts, and promotional campaigns.
• Create and label technical plat maps for market specific communities.
• Coordinate artwork and approvals within structured platforms and processes.
• Help ensure quality control with attention to detail and good proofing practices.
• Understand, recognize, and help enforce corporate brand standards.

Graphic Artist

Software Engineer

• Leverage Agile/SCRUM methodologies to design and develop scalable business solutions for Dynamics F&O using X++ and Power Platform.
• Build and maintain model-driven apps and automations, including entity and form configurations, process automations, custom reports, and system customizations, etc.
• Develop and maintain integrations between Dynamics 365 and external systems using APIs, Data Entities, OData, and custom services.
• Identify opportunities for system improvements, process optimization, and user enablement without requiring constant oversight.
• Diagnose, troubleshoot, and resolve technical issues within the Dynamics F&O environment and Power Platform applications.
• Lead technical analysis, solution development, and ongoing support efforts in close collaboration with cross-functional IT teams.

D365 Developer, PowerApps

Customer Support

• **What You’ll Do**
• - Perform administrative tasks to include, but not limited to, coordinating and maintaining the feedback management/survey platform (e.g. notification lists, net new requests, preparation and distribution of survey invitations), routine reporting of survey related KPIs, and other duties as assigned (e.g. Medallia, Qualtrics, QuestionPro).
• - Optimize performance of surveys, including setting up, maintaining and monitoring recipient list files and data integration.
• - Update and improve survey performance, including items related to the data fields, response accuracy, response rate and invitation delivery.
• - Assist in supporting and troubleshooting for listing management platforms, to include, but not limited to, acting as a liaison between Perry Homes and vendor(s), assisting with data collection, documentation, maintenance, creation, and monitoring of listings (e.g. Google Business Profile, Birdeye, and Apple Business Connect).
• - Assist in managing user accounts and platform infrastructure, including creating new user accounts, changing permissions, deleting accounts and training new users on customer experience platforms.
• - Analyze root cause of issues related to survey programs and other customer experience solutions and quickly drive changes as needed in conjunction with key stakeholders.
• - Partner with IT & Operations for data integration, including monitoring for accuracy, consistency and quality on customer experience platforms.
• - Provide tier 1 support for troubleshooting customer experience related issues and queries.

Customer Experience Support Specialist

IT Support

• Provide corporate, sales and construction users with technical support on-site, at both General Office and remote locations over the phone, via email, or by utilization of remote assistance tools.
• Provide technical support for internet and network related issues; troubleshoot and report outages to internet service providers while staying in communication with the Service Desk team with the objective of prompt service recovery.
• Provide technical support for Windows, and other mobile operating systems such as iOS.
• Set up computers for deployment by means of company approved configuration.
• Perform computer repairs, correct printing and scanning issues, and address network outages with critical deadlines.
• Provide technical support for in-house applications and services as well as other industry leading software programs such as Microsoft Office, Microsoft Teams, AutoCAD, Architecture, 3ds MAX, Civil 3D, Design Review, Adobe Creative Suite, BlueBeam Revu.
• Participate and assist in hardware and software rollout projects.
• Hardware and software rollout involves planning and coordination with the rest of the department. Hardware and software rollouts are preferably to be done with little or no downtime to the users.
• Assess severity of network problems and communicate to the Service Desk team and management as necessary.
• Provide new hires with basic introduction to hardware and software (assist users to familiarize themselves with network resources).
• Assist with auditing and managing of computer equipment and other network related infrastructure such as routers, switches, internet lines, and wireless cards.
• Responsible for completion and follow through with a list of assigned tasks and projects within specified timelines.
• Ability to work independently when necessary but able to collaborate with the Service Desk team.
• Other duties as assigned.

Administrative Assistant – Model Homes

Graphic Artist

D365 Developer, PowerApps

Customer Experience Support Specialist

IT Support Specialist