Customer Success Manager – Live/Insights
LiveRamp
Professional Services Consultant
Pendo.io
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $107,000 per year
Job Level
Mid-LevelSenior
About the role
- Assist in managing customer engagements from initiation to completion, ensuring projects are delivered on time and align with customer objectives.
- Collaborate with customers to understand their needs, business goals, and timelines, and provide recommendations to achieve desired outcomes.
- Support customers in adopting new products or processes, helping them navigate transitions and maximize the impact of their investments.
- Encourage customer stakeholders to embrace new technologies and best practices that align with their strategic objectives.
- Deliver technical solutions, including in-app tagging, guide creation, installation and foundational integration setup, ensuring a smooth onboarding experience.
- Provide assistance with areas like setup, authentication, and analytics, translating technical requirements into actionable solutions for customers.
- Build strong relationships across various customer personas and segments to support ongoing satisfaction and success.
- Act as a voice of the customer, providing feedback to internal teams to align product development and strategies with customer needs.
- Collaborate with peers and senior team members to continuously improve delivery methodologies.
- Contribute to reusable assets and frameworks that enhance team efficiency and customer outcomes.
Requirements
- 5+ years in a customer-facing technical role, ideally in a SaaS B2B environment, with experience delivering customer success and presenting solutions.
- Proficiency in CSS and HTML at a foundational to intermediate level, with the ability to contribute to implementing technical solutions such as in-app tagging, installing Pendo and guide building.
- Exposure to transformation initiatives or process changes, with the ability to help customers navigate transitions and adopt new solutions.
- Bachelor’s degree or equivalent work experience.
- Experience working with customers across a range of industries, with a focus on driving value and adoption.
- Advanced communication and presentation skills, with the ability to engage with customers at multiple organizational levels.
- Familiarity with digital transformation projects is a plus.
Benefits
- Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.
- Remote
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CSSHTMLin-app taggingguide creationinstallationintegration setupanalyticstechnical solutionscustomer successpresentation solutions
Soft skills
collaborationcustomer engagementrelationship buildingcommunicationpresentationproblem-solvingadaptabilityfeedback provisionteamworkcustomer advocacy
