Director, Product Management
Achievers
Customer Success Manager – Live/Insights
LiveRamp
full-time
Posted on:
Origin: • 🇺🇸 United States • California, New York
Visit company websiteSalary
💰 $145,000 - $170,000 per year
Job Level
Mid-LevelSenior
About the role
- Primary measure of success: the successful delivery of Data Collaboration projects with varying levels of complexity.
- Meet with C-level client executives on a regular basis and maintain strong relationships in sales, service product, and operations to ensure client needs are being met.
- Manage a portfolio of enterprise accounts: setting the strategy, leading meetings, owning action items and deliverables, and orchestrating the end-to-end engagement with customer stakeholders and key partners.
- Lead technology implementations, working with technical teams on the customer-side to establish data connections with source locations / systems and to configure and test the data collaboration software.
- Define a use case roadmap that maps data collaboration opportunities to business value for the enterprise and sequence use cases to ensure tangible impact.
- Get hands-on with customer data to drive insights, answer key business questions, and enable marketing & advertising optimization.
- Identify and communicate areas to improve effectiveness, efficiency and productivity.
- Work directly with customer stakeholders to gather requirements, communicate updates and findings, and build relationships.
- Speak and present both internally and externally, leveraging data to tell a story.
- Develop new delivery assets (plans; templates) and best practices, integrating them into the team’s evolving methodology.
- Represent the voice of the customer for Product & Engineering teams, delivering actionable feedback and informing product enhancements.
- Collaborate closely with Analytics, Sales, Product & Engineering teams and cross-functional project teams.
Requirements
- 3-5 years of project management experience OR experience in customer-facing roles, such as Implementation, Project Management, Customer success and/or Customer Support roles within a growing B2B software, SaaS or data technology business OR equivalent experience.
- Desire to work with customers both technically and strategically.
- Ability to translate intricate, technical concepts into user-friendly processes and approaches.
- 1-2 years delivering professional services for a strategic consulting firm, SaaS/AdTech company or large scale system integrator - high growth / fast-paced company experience is a plus.
- A deep understanding of and experience in TV and/or digital media including the relationship between bought, earned and owned media.
- Hands-on analytics (media, customer, digital, big data) experience a significant plus.
- Executive-level communication skills, both written and oral -- ability to perceive underlying business questions and effectively communicate technical and non-technical concepts with clients/colleagues from operations to executives.
- Strong project management skills -- must be able to multitask and manage multiple projects, workstreams, and programs.
- Strong communication skills and the ability to examine, synthesize, and present data to various stakeholders (customers and partners).
- A strategic thinker and problem solver who uses data, analytical skills, and story-telling to support reasoning.
- Experience leading cross-functional teams -- highly collaborative with strong interpersonal skills.
- Motivated to set and achieve goals and take initiative within the workplace -- proactive, thorough, and transparent.
- Thrives in evolving teams and job functions; comfortable working in ambiguous environments with strong critical thinking and problem solving skills.
- Willingness to travel at least a few times a year.
- Hybrid working, 2 days a week in office (San Francisco or New York City).
