Associate Marketing Manager, Education, Psychology, Counseling, Business Management
Bloomsbury USA
Senior Workplace Experience Manager
Pendo.io
contract
Posted on:
Location Type: Office
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
About the role
- Ensure Pendo's London office runs smoothly and provide a welcoming and professional experience for employees and visitors
- Maintain office spaces: stock and organise snacks, coffee, and supplies; reset meeting rooms; ensure cleanliness and order throughout the office
- Welcome and host guests upon arrival at the building’s security front desk
- Order and manage office inventory, including supplies and equipment
- Arrange office catering for meetings, events, and team lunches
- Lead office communications to ensure employees are up to date on office operations
- Plan and coordinate office events, including executive and customer meetings, team-building activities, community events, and assist with hosting Pendo sales & product events
- Manage the UK office experience budget
- Oversee courier deliveries and shipments (domestic and international)
- Liaise with building management company, landlords, and contractors on maintenance, repairs, and compliance
- Manage vendor contracts and relationships to ensure prompt, reliable, and cost-effective services
- Proactively monitor facilities needs (safety checks, equipment, compliance) to maintain a safe and welcoming workplace
- Partner with Pendo’s global office experience team to align on standards, processes, and culture
- Contribute to company-wide initiatives that improve the overall employee and visitor experience
Requirements
- Minimum of five (5) years of experience in office administration or similar equivalent
- Customer service skills, proactive mindset, and professional demeanor
- Knowledge of office operations, facilities management, and event facilitation
- Experience with current office software systems including G-Suite, Slack, Monday.com, ZIP, or similar software
- Knowledge of global office management best practices
- Experience in a startup or a high-growth, demanding work environment (Preferred)
- Self-starter with a strong sense of independence and the ability to self-manage (Preferred)
- Ability to be resourceful, proactive, efficient, and innovative when issues arise (Preferred)
- Ability to handle and prioritize multiple tasks in a time-sensitive, fast-paced environment with speed and grace under pressure (Preferred)
- The willingness and ability to learn new things quickly and respond to feedback (Preferred)
- Work effectively within a variety of situations, individuals and groups applying the 'whatever it takes' attitude (Preferred)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
office administrationfacilities managementevent facilitationinventory managementbudget managementvendor managementsafety checkscompliance monitoringcustomer service
Soft skills
proactive mindsetprofessional demeanorresourcefulnessefficiencyinnovationtime managementability to prioritizeadaptabilityteam collaborationindependence
