Customer Support Representative
ePayPolicy
Technical Support Engineer
Pendo.io
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $95,000 per year
Job Level
JuniorMid-Level
About the role
- Technical Support Engineers make up a small, skilled, global team providing guidance and consulting to customers as part of the Engineering organization.
- Answer customer questions through our support queue and provide prompt, professional, and accurate technical support.
- Be the voice of the customer to the Product and Engineering organizations.
- Debug customer issues, create reproducible test cases for developers, and validate fixes and workarounds.
- Take ownership of fostering cases to resolution, including working with developers.
- Actively contribute to knowledge documentation through the creation of internal and customer-facing documentation.
Requirements
- 2+ years of professional experience working in a customer-facing role
- 2+ years of professional experience in JavaScript, HTML, CSS and/or Mobile Development
- Applied coding knowledge - Front End or API
- Proven record of continued education/pursuit of knowledge in technology (computer science degree, coding school, other relevant courses)
- Highly empathetic and enthusiastic about helping others at a moment’s notice
- Reliable and active team member
- Ability to learn technical concepts and translate them to business solutions for customers with a thirst for knowledge
Benefits
- Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.
- Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io.
- We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
JavaScriptHTMLCSSMobile DevelopmentFront End DevelopmentAPI DevelopmentDebuggingTest Case CreationTechnical SupportKnowledge Documentation
Soft skills
EmpathyEnthusiasmCustomer ServiceTeam CollaborationProblem SolvingCommunicationOwnershipAdaptabilityLearning AgilityAttention to Detail
Certifications
Computer Science DegreeCoding School CertificationRelevant Technology Courses
