Customer Success Manager II, Scale
Braze
Customer Success Manager II, Emerging Enterprise
Braze
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $83,700 - $100,000 per year
Job Level
JuniorMid-Level
About the role
- Own client renewals, retention and net retention targets for your customers
- Be your customers’ main point of contact and trusted advisor at Braze
- Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
- Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice
- Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
- Proactively analyze customer product usage to identify opportunities and risks to account health
- Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
- Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
- Provide continuing education for customers to maximize product usage and identify upsell opportunities
- Coordinate with Technical Support, Industry Solutions, and Deliverability Services to ensure seamless customer support
- Work with Onboarding Managers and other Customer Success Partners to transition clients from onboarding to ongoing activity
- Spend time onsite with customers and may travel internationally
Requirements
- Proven track record in customer success
- 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
- Excellent written and verbal communication skills coupled with unparalleled follow up skills
- Experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
- Excellent time management skills
- Domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc.)
- Ability to build strong relationships with colleagues and customers
- High level of intellectual curiosity
- Team player
Benefits
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
- Hybrid ways of working
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successonboardingproject managementmarketing automationmarketing analyticsAPIsSaaSdirect marketingHTML
Soft skills
communication skillsfollow up skillstime managementrelationship buildingintellectual curiosityteam player
