Customer Success Manager II, Emerging Enterprise
Braze
Customer Success Manager II, Scale
Braze
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $83,700 - $100,000 per year
Job Level
JuniorMid-Level
About the role
- Own client renewals, retention and net retention targets for your customers
- Be your customers’ main point of contact and trusted advisor at Braze
- Partner with Account Executives to provide an excellent customer experience and ensure commercial alignment
- Drive feature adoption by building a shared Success Plan, providing strategic guidance, enablement, and day-to-day advice
- Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
- Proactively analyze customer product usage to identify opportunities and risks to account health
- Maintain ongoing regular contact with customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
- Advocate for your customers by soliciting and synthesizing customer product feedback to contribute to product development
- Provide continuing education for customers to maximize product usage and identify upsell opportunities
- Coordinate with Technical Support, Industry Solutions, Deliverability Services, and Onboarding Managers to ensure seamless support and transitions
- Spend time onsite with customers and travel internationally when required
Requirements
- Proven track record in customer success
- 2-5 years relevant experience in Onboarding, Customer Success, Implementations or Project Management
- Excellent communicator with exemplary written and verbal communication skills and unparalleled follow up skills
- Experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
- Excellent time management skills
- Domain knowledge of two or more of: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML, etc.)
- Known for being a team player and building great relationships with colleagues and customers
- High level of intellectual curiosity
- Willingness to spend time onsite with customers and travel internationally as needed
Benefits
- Competitive compensation that may include equity
- Equity grants of restricted stock (RSUs)
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services including fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successonboardingproject managementmarketing automationmarketing analyticsAPIsHTML
Soft skills
communicationrelationship buildingtime managementintellectual curiosityteam playerfollow up
