Pemax Technology L.L.C

Head of Account Management, FinTech, EMI

Pemax Technology L.L.C

full-time

Posted on:

Origin:  • 🇺🇦 Ukraine

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Job Level

Lead

About the role

  • Provide strategic leadership and daily oversight to the Key Account Management (KAM) team, driving operational excellence, client satisfaction, and revenue growth
  • Maintain, update, and enforce SOPs, guidelines, and manuals for the KAM department; conduct regular reviews to ensure alignment with evolving regulatory and business requirements
  • Continuously assess and enhance KPIs and SLAs to ensure they reflect the company’s current strategic objectives and client expectations
  • Oversee and conduct regular Quality Assurance (QA) assessments to ensure high standards in service delivery, account performance, and client engagement
  • Identify operational inefficiencies and proactively implement cross-functional solutions that streamline workflows, improve service levels, and enhance the end-to-end client experience
  • Manage team performance through targeted coaching, structured feedback, and development planning; address underperformance through corrective actions and timely offboarding where necessary
  • Promote a culture of continuous professional development by deepening the team’s expertise in product functionality, payment systems, compliance requirements, and industry trends
  • Foster a high-performance, accountable culture within the team by reinforcing professionalism, work ethic, and motivation at all levels
  • Cultivate and maintain strong relationships with PayDo’s key clients, acting as a strategic partner by regularly gathering client feedback and translating insights into actionable improvements across products and services
  • Identify opportunities to increase profitability by initiating, championing, and overseeing the delivery of key client-driven features and solutions that drive long-term value

Requirements

  • Proven track record of at least 2 years in a managerial role, with direct supervision of a team of 3 or more individuals
  • Minimum of 4 years of experience in the Fintech industry, either as a consultant in Fintech consulting company, in-house payments manager in high-risk verticals (iGaming, Crypto, Forex, etc), account manager/sales agent, or customer support representative within a financial institution (EMI, Bank, or PSP) or similar
  • Strong understanding of payment infrastructures, including payment schemes, card schemes and alternative payment methods
  • Strong understanding of the specifics of KYB onboarding process, preferably with an EU/CA-based EMI or PSP
  • In-depth knowledge of the fintech landscape, including key competitors and current market trends
  • Solid understanding of the company’s target industries, with hands-on experience working across high-risk and low-to-medium risk sectors
  • Demonstrated leadership and team management capabilities, with a history of building and leading high-performing teams
  • Outstanding communication, negotiation, and interpersonal skills, with a client-centric approach
  • Ability to manage multiple priorities and stakeholders in a dynamic, fast-paced environment
  • Fluent level of English skills, Fluent Ukrainian or Russian language
  • Experience working with cryptocurrencies would be a plus
  • Experience of working with PIS/AIS payment flows would be a plus