Pemax Technology L.L.C

Account Manager

• Provide strategic leadership and daily oversight to the Key Account Management (KAM) team, driving operational excellence, client satisfaction, and revenue growth
• Maintain, update, and enforce SOPs, guidelines, and manuals for the KAM department; conduct regular reviews to ensure alignment with evolving regulatory and business requirements
• Continuously assess and enhance KPIs and SLAs to ensure they reflect the company’s current strategic objectives and client expectations
• Oversee and conduct regular Quality Assurance (QA) assessments to ensure high standards in service delivery, account performance, and client engagement
• Identify operational inefficiencies and proactively implement cross-functional solutions that streamline workflows, improve service levels, and enhance the end-to-end client experience
• Manage team performance through targeted coaching, structured feedback, and development planning; address underperformance through corrective actions and timely offboarding where necessary
• Promote a culture of continuous professional development by deepening the team’s expertise in product functionality, payment systems, compliance requirements, and industry trends
• Foster a high-performance, accountable culture within the team by reinforcing professionalism, work ethic, and motivation at all levels
• Cultivate and maintain strong relationships with PayDo’s key clients, acting as a strategic partner by regularly gathering client feedback and translating insights into actionable improvements across products and services
• Identify opportunities to increase profitability by initiating, championing, and overseeing the delivery of key client-driven features and solutions that drive long-term value

Head of Account Management, FinTech, EMI