Technical Support Contractor
CoinTracker
SQL
Technical Support Representative
Peek
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Colorado, New York, Tennessee, Texas, Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $19 per hour
Job Level
JuniorMid-Level
About the role
- Follow-up and see through resolutions on customer inquiries across channels, including phone calls, emails, and Helpdesk requests, while maintaining a high customer satisfaction rating
- Craft informative, timely, and instructional messages in response to product- and tech-related queries
- Active participant in team meetings and in assisting other colleagues across the company
- Represent the voice of our customers internally at Peek by sharing customer feedback using Zendesk processes
- Learn Peek’s rapidly evolving products; contribute suggestions from your built experience on updating our Helpdesk and templates to keep pace with these changes
- Meet monthly Items per month, CSat and QA minimums and develop consistent performance
Requirements
- 2+ years of experience in customer service and/or technical support
- Full-time availability; Ability to work 5 consecutive days (possible schedule to include weekend day)
- Excellent English written, oral, and interpersonal communication skills (minimum 50 WPM on typing exam)
- Natural enthusiasm for helping people solve technical problems
- Patience and ability to troubleshoot and teach new software to non-tech-savvy operator partners
- Ability to work in a dynamic environment without skipping a beat
- Must be punctual and reliable
- Strong deductive reasoning skills, with an ability to uproot the cause of a reported issue
- Discretion in handling potentially sensitive information about a partner, partner’s account, or business
- Consistent and dependable WiFi in a personal workspace that allows for distraction-free environment
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicetechnical supporttroubleshootingZendesktyping (minimum 50 WPM)
Soft skills
communicationinterpersonal skillsproblem-solvingpatiencereliabilitydeductive reasoningenthusiasmadaptability
