Technical Support Contractor
CoinTracker
SQL
Support Engineer
Warp
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $105,000 - $140,000 per year
Job Level
Junior
About the role
- Provide timely response to every user issue across all our feedback channels including Discord, GitHub Issues & Discussions, Slack and email
- File and sync user issues into our internal tracking system (linear)
- Update troubleshooting instructions in our documentation so users can help themselves, and help train our AI-support tool
- Reproduce bugs and list down test cases for every issue before they make it to engineering
- Help create summary of top user issues at our team meetings
- Update users when their issues have been resolved by engineering
- Organize public facing user issues so that issues are
- Automate the feedback collection and response process to be more scalable (e.g. using Front or setting up a user forum)
Requirements
- Excellent debugging and troubleshooting skills
- Strong work ethic and great organization
- Basic knowledge of AI-driven development, shells and terminals
- Ability to work independently and yet are happy to regularly update teammates
- Good customer-facing skills (patient, friendly, empathetic)
- Strong written communication skills
- Plus: 1+ years of coding experience
- Plus: Prior experience in developer tools
- Plus: Prior experience as a support engineer
Benefits
- Competitive base salary
- Meaningful equity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
debuggingtroubleshootingAI-driven developmentcodingtest case creationautomation
Soft skills
organizationindependenceteam communicationcustomer-facing skillspatiencefriendlinessempathywritten communication
