Technical Support Supervisor
Philips
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $84,000 - $157,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage a 15 team of engineers to deliver effective solutions focusing on patient safety, quality, accuracy, and communication
- Achieve operational targets such as Applied Time/Utilization, Service Level, Remote Resolution, Net Promoter Score, Aged Work Orders, and Employee Engagement
- Oversee staffing, training, onboarding, and ongoing development of staff
- Handle workforce management, payroll, expenses, employee time off, and operational KPIs
- Implement people performance management, salary planning, annual budget planning, and maintain readiness for 24x7 customer escalations through lean principles and continuous improvement
Requirements
- 5+ years of experience in a technical or clinical role in MedTech
- Bachelor's / Master's Degree in Health Science, Architecture, Engineering, Business Management or equivalent
- Ability to successfully perform minimum Physical, Cognitive and Environmental job requirements
Benefits
- PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- Stock purchase plan
- Education reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operational targetsperformance managementsalary planningbudget planningworkforce managementemployee engagementlean principlescontinuous improvement
Soft skills
communicationstaff trainingteam managementproblem-solving
Certifications
Bachelor's DegreeMaster's Degree