Technical Support Engineer I
Transact Campus
LinuxSQL
Technical Support Representative I
Mitratech
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Deliver Exceptional Customer Support
- Proactively Resolve Issues
- Exceed Customer Expectations
- Guide and Educate Clients
- Collaborate Across Teams
- Document and Share Knowledge
- Empower Clients with Training
- Stay Informed and Be Proactive
- Balance Quality and Efficiency
- Provide Feedback for Continuous Improvement
Requirements
- Proven Experience in Customer Support
- Excellent Problem-Solving Skills
- Familiarity with SaaS and Cloud Platforms
- Outstanding Communication Skills
- Experience with Ticketing and CRM Systems
- Strong Organizational Skills
- Collaborative Team Player
- Understanding of Data Privacy Regulations
Benefits
- Exceptional Customer Support
- Ongoing Training and Support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SupportProblem-SolvingSaaSCloud PlatformsTicketing SystemsCRM SystemsData Privacy Regulations
Soft skills
CommunicationOrganizationalCollaborationProactivityTrainingFeedbackQuality BalanceEfficiency
