Technical Support Engineer I
Transact Campus
LinuxSQL
Technical Support Contractor
CoinTracker
contract
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $55 - $69 per hour
Job Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Provide extraordinary support to customers during tax season ensuring peace of mind for all crypto users.
- Work directly with users, and customer support team members, to execute the team's goal.
- Maintain a customer satisfaction (CSAT) score of at least 85%.
- Debug, serve as an escalation point and trend product feedback and/or issues based on interactions.
- Work directly with customers, customer support and client managers to troubleshoot complex technical issues.
- Work directly with the engineering team to provide feedback on trending issues, inform product development and roadmap planning.
Requirements
- 3+ years of demonstrated excellence in providing customer service in chat, email and/or phone channels
- Problem Solving
- Technical Troubleshooting
- Seeks solutions for complex crypto problems, will not rest until there is a clear outcome.
- Enjoys a hard problem, looks at unraveling a puzzle as an exciting opportunity.
- Able to identify and diagnose technical issues across wallets, blockchains, and integrations.
- Skilled in debugging API errors and reviewing logs.
- Familiar with using the browser console, viewing blockchain explorers and SQL.
- Able to describe issues in detail for engineers with clear replication steps to accelerate bug resolution.
- Effortlessly navigates common customer service tools and systems (Zendesk, Pipedrive, Slack, Linear, etc…)
Benefits
- Flexible scheduling, including part-time and full-time seasonal roles
- Incentive based pay opportunities
- Training and internal support provided
- Opportunity to work with a mission-driven, global team and grow your crypto tax expertise
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical troubleshootingdebuggingAPI errorsSQLblockchaincryptocustomer serviceproblem solvingintegration
Soft skills
customer satisfactionsolution-orientedpuzzle-solvingcommunicationcollaboration
