Support Engineer

• Provide extraordinary support to customers during tax season ensuring peace of mind for all crypto users.
• Work directly with users, and customer support team members, to execute the team's goal.
• Maintain a customer satisfaction (CSAT) score of at least 85%.
• Debug, serve as an escalation point and trend product feedback and/or issues based on interactions.
• Work directly with customers, customer support and client managers to troubleshoot complex technical issues.
• Work directly with the engineering team to provide feedback on trending issues, inform product development and roadmap planning.

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