CoinTracker

User Researcher

• Conduct strategic research initiatives that shape company direction
• Partner with product teams on high-stakes decisions requiring research evidence
• Synthesize insights across all customer touchpoints monthly
• Present findings to executive team when needed
• Build and evolve research roadmap aligned with company OKRs
• Build and maintain research repository and insight management system
• Create research templates and playbooks for common study types
• Train PMs and designers on research methods through workshops and 1:1 coaching to maintain quality standards
• Manage research tools and participant recruitment infrastructure
• Measure and improve research velocity and impact metrics

Senior User Researcher

Sales

• Generate a strong pipeline of leads and help convert them into closed deals, leading the process E2E
• Build relationships with key stakeholders in the market and at our prospective companies
• Become a product expert and help customers use CoinTracker effectively; assist prospects through evaluation, onboarding, and on an ongoing basis
• Channel the voice of our customers to our product team to shape our roadmap
• Manage a team-member and drive his growth to the next phase

Sales, Enterprise

QA Engineer

• Ensure the accuracy of CoinTracker's US tax engine and blog posts.
• US tax calculations are 99.9% accurate
• Be the lead US tax SME.
• Audit CoinTracker tax engine and identify bugs.
• Write and/or review technical tax articles.

Crypto Tax Analyst – Quality Assurance

Product Designer

• Design user experiences across CoinTracker’s consumer and enterprise product lines.
• Execute high-quality design work end-to-end with strong ownership of product areas and rapid iteration.
• Design end-to-end flows across mobile and web for B2C and B2B2C surfaces.
• Iterate quickly—exploring multiple UX directions rapidly, creating prototypes, and shipping polished solutions.
• Produce interaction patterns, user flows, wireframes, high-fidelity mocks, and prototypes.
• Partner closely with PMs, engineers, and other designers to translate product requirements into simple, intuitive experiences.
• Contribute to design system and brand updates ensuring consistency across surfaces.
• Use research findings and usability insights to refine designs and embrace feedback.

Supply Chain

• Own the end-to-end planning, logistics, and execution of high-impact external events
• Successfully lead planning and execution for 3 large-scale external conferences
• Execute 6 medium-small scale external events
• Create a repeatable events playbook
• Plan and execute CoinTracker’s presence at crypto conferences
• Partner with the Enterprise, Partnerships, Executive Business Partner, and Marketing teams
• Build scalable event systems and operational processes

Event Operations and Logistics Manager

Customer Support

• Provide extraordinary support to customers during tax season ensuring peace of mind for all crypto users.
• Work directly with users, and on a wider range of complex tasks that contribute to the team's goals, resolving an average of 40 support tickets each week with exceptional quality.
• Maintain a customer satisfaction (CSAT) score of at least 85%.
• Regularly provide valuable feedback based on customer interactions to help identify and address product or process issues.

Seasonal Customer Support Contractor

Support Engineer

• Provide extraordinary support to customers during tax season ensuring peace of mind for all crypto users.
• Work directly with users, and customer support team members, to execute the team's goal.
• Maintain a customer satisfaction (CSAT) score of at least 85%.
• Debug, serve as an escalation point and trend product feedback and/or issues based on interactions.
• Work directly with customers, customer support and client managers to troubleshoot complex technical issues.
• Work directly with the engineering team to provide feedback on trending issues, inform product development and roadmap planning.

Technical Support Contractor

Engineering Manager

• Lead a team of 5-6 engineers across Infrastructure and Platform, providing clarity, prioritization, and coaching
• Define and drive the roadmap for infrastructure reliability and scalability, developer experience, and core platform services
• Guide the evolution of our architecture toward modular, service-oriented systems
• Foster a culture of ownership, learning, and technical excellence

Engineering Manager – Infra & Platform

DeFi

• Contribute to CoinTracker’s DeFi coverage to position CoinTracker as the crypto tax solution with best in class DeFi coverage
• Proactively identify top dapps and smart contracts users interact with and add support to automatically categorize transactions
• Collaborate with Product and Engineering to prioritize improvements to enhance tax accuracy for DeFi scenarios
• Research and scope 5 new blockchain integrations (non-EVM) and pair with an engineer to ship these integrations
• Develop and ship 1 new EVM integration
• Achieve outcomes including 90% of DeFi transactions across supported blockchains correctly categorized

DeFi Analyst

Growth Marketing

• Own paid acquisition campaigns across Meta, Google, TikTok, Reddit, and LinkedIn — strategy, creative testing, and optimization
• Manage and scale CoinTracker’s affiliate program with tracking, incentives, and ROI analysis
• Partner on SEO improvements and run organic/content experiments
• Implement and maintain attribution frameworks (pixels, CAPI, Roadway, Segment, SDKs)
• Build a campaign and experimentation calendar to ensure high test velocity
• Collaborate cross-functionally with design, product, social, finance, and vendors to execute campaigns
• Provide clear reporting on channel performance, ROI, and budget recommendations
• Explore referral, gamification, and viral growth loops to unlock new acquisition sources
• Deliver outcomes: scalable performance marketing, structured affiliate program, increased SEO traffic, trusted attribution, validated experimentation, and clear reporting/dashboards

Growth Marketing Lead

Controller

• Lead CoinTracker through its first financial audit process
• Own the closing and reporting of monthly, quarterly, and annual financial statements
• Assess and upgrade existing financial systems and processes (ERP, AP, AR, tax, spend management)
• Hire and manage a world-class Accounting team
• Implement ASC 606 revenue recognition for B2B contracts
• Reduce month-end close time and automate key workflows (expense reporting, AP approvals, SBC recognition)

Backend Engineer

Overview: CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. We are a globally distributed team on a mission to enable everyone in the world to use crypto with peace of mind.
Your mission: Join our close-knit, early-stage distributed team, where we tackle exciting technical challenges and create transformative crypto products that give people peace of mind. As one of the engineers, you'll play a key role in scaling our backend systems and take direct ownership of high-impact product and engineering goals.
What you will do: Build new features, products, integrations, and back-end services
Design scalable systems to support millions of users
Own and deliver top-level product and engineering objectives
Collaborate with team members across the company
Sample projects you might work on: Scale our data ingestion platform to handle millions of blockchain and exchange transactions efficiently
Leverage AI technologies to automate our integration workflows
Build and maintain high-quality blockchain and exchange integrations, ensuring performance, correctness, and long-term maintainability.Go deep into DeFi protocols to support complex transaction classification.
Our tech stack: Web: HTML, Typescript, React, React Native, Styled-Components
Mobile: React Native, Expo, GraphQL
Backend: Python, Flask, GraphQL, Postgres, BigTable, Redis, Python RQ, Temporal
Infrastructure: GCP, Terraform, PostgreSQL, Docker, Pub/Sub, Datadog, PagerDuty
The starting salary for this position is between $175,000 - $210,000 USD. Candidate's location does not impact the posted salary range. The actual compensation offered will be based on a variety of job-related factors including relevant skills, education, and experience. This position also includes equity in CoinTracker and benefits like medical, dental, vision, 401(k), life insurance, and PTO.

Senior Backend Engineer

Designer

• Be a force multiplier for one Product & Design lead and one Customer Experience lead by managing scheduling, email, travel, and communications and driving operational projects and events with excellence.
• Provide top tier support for calendar management by driving the work-stream autonomously, proactively, efficiently and effectively.
• Build a deep understanding of your leader’s OKRs and priorities, and utilize your business acumen to ensure they are spending 100% of their time on allocated areas of work.
• Become an extension of your leaders, anticipating their needs, driving administrative and operational projects with excellence, and “seeing around corners” on their behalf.
• Play an integral role in planning and executing operational projects, co-working events and off-sites for your leaders and their teams.
• Partner with the EBP team to execute and plan company-wide retreats and projects.