CoinTracker

Support Engineer

• Provide extraordinary support to customers during tax season ensuring peace of mind for all crypto users.
• Work directly with users, and customer support team members, to execute the team's goal.
• Maintain a customer satisfaction (CSAT) score of at least 85%.
• Debug, serve as an escalation point and trend product feedback and/or issues based on interactions.
• Work directly with customers, customer support and client managers to troubleshoot complex technical issues.
• Work directly with the engineering team to provide feedback on trending issues, inform product development and roadmap planning.

Technical Support Contractor

Engineering Manager

• Lead a team of 5-6 engineers across Infrastructure and Platform, providing clarity, prioritization, and coaching
• Define and drive the roadmap for infrastructure reliability and scalability, developer experience, and core platform services
• Guide the evolution of our architecture toward modular, service-oriented systems
• Foster a culture of ownership, learning, and technical excellence

Engineering Manager – Infra & Platform

DeFi

• Contribute to CoinTracker’s DeFi coverage to position CoinTracker as the crypto tax solution with best in class DeFi coverage
• Proactively identify top dapps and smart contracts users interact with and add support to automatically categorize transactions
• Collaborate with Product and Engineering to prioritize improvements to enhance tax accuracy for DeFi scenarios
• Research and scope 5 new blockchain integrations (non-EVM) and pair with an engineer to ship these integrations
• Develop and ship 1 new EVM integration
• Achieve outcomes including 90% of DeFi transactions across supported blockchains correctly categorized

DeFi Analyst

Growth Marketing

• Own paid acquisition campaigns across Meta, Google, TikTok, Reddit, and LinkedIn — strategy, creative testing, and optimization
• Manage and scale CoinTracker’s affiliate program with tracking, incentives, and ROI analysis
• Partner on SEO improvements and run organic/content experiments
• Implement and maintain attribution frameworks (pixels, CAPI, Roadway, Segment, SDKs)
• Build a campaign and experimentation calendar to ensure high test velocity
• Collaborate cross-functionally with design, product, social, finance, and vendors to execute campaigns
• Provide clear reporting on channel performance, ROI, and budget recommendations
• Explore referral, gamification, and viral growth loops to unlock new acquisition sources
• Deliver outcomes: scalable performance marketing, structured affiliate program, increased SEO traffic, trusted attribution, validated experimentation, and clear reporting/dashboards

Growth Marketing Lead

Controller

• Lead CoinTracker through its first financial audit process
• Own the closing and reporting of monthly, quarterly, and annual financial statements
• Assess and upgrade existing financial systems and processes (ERP, AP, AR, tax, spend management)
• Hire and manage a world-class Accounting team
• Implement ASC 606 revenue recognition for B2B contracts
• Reduce month-end close time and automate key workflows (expense reporting, AP approvals, SBC recognition)

Backend Engineer

Overview: CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. We are a globally distributed team on a mission to enable everyone in the world to use crypto with peace of mind.
Your mission: Join our close-knit, early-stage distributed team, where we tackle exciting technical challenges and create transformative crypto products that give people peace of mind. As one of the engineers, you'll play a key role in scaling our backend systems and take direct ownership of high-impact product and engineering goals.
What you will do: Build new features, products, integrations, and back-end services
Design scalable systems to support millions of users
Own and deliver top-level product and engineering objectives
Collaborate with team members across the company
Sample projects you might work on: Scale our data ingestion platform to handle millions of blockchain and exchange transactions efficiently
Leverage AI technologies to automate our integration workflows
Build and maintain high-quality blockchain and exchange integrations, ensuring performance, correctness, and long-term maintainability.Go deep into DeFi protocols to support complex transaction classification.
Our tech stack: Web: HTML, Typescript, React, React Native, Styled-Components
Mobile: React Native, Expo, GraphQL
Backend: Python, Flask, GraphQL, Postgres, BigTable, Redis, Python RQ, Temporal
Infrastructure: GCP, Terraform, PostgreSQL, Docker, Pub/Sub, Datadog, PagerDuty
The starting salary for this position is between $175,000 - $210,000 USD. Candidate's location does not impact the posted salary range. The actual compensation offered will be based on a variety of job-related factors including relevant skills, education, and experience. This position also includes equity in CoinTracker and benefits like medical, dental, vision, 401(k), life insurance, and PTO.

Senior Backend Engineer

Designer

• Be a force multiplier for one Product & Design lead and one Customer Experience lead by managing scheduling, email, travel, and communications and driving operational projects and events with excellence.
• Provide top tier support for calendar management by driving the work-stream autonomously, proactively, efficiently and effectively.
• Build a deep understanding of your leader’s OKRs and priorities, and utilize your business acumen to ensure they are spending 100% of their time on allocated areas of work.
• Become an extension of your leaders, anticipating their needs, driving administrative and operational projects with excellence, and “seeing around corners” on their behalf.
• Play an integral role in planning and executing operational projects, co-working events and off-sites for your leaders and their teams.
• Partner with the EBP team to execute and plan company-wide retreats and projects.