Pearson VUE

Marketing

• Create, implement, and monitor digital platform marketing plans, campaign plan & budget for product and campaign launches
• Analyze market trends and recommend growth strategies
• Segment and target customers for campaigns
• Develop and drive creative production of digital platform marketing materials
• Foster relationships with internal teams and external partners

Specialist, Marketing Strategy

Customer Success Manager

• Serve as the primary Customer Success contact for strategic enterprise customers.
• Build trusted relationships across learning, HR, and business units to ensure alignment with customer goals and priorities.
• Partner with the Delivery team to ensure a seamless onboarding experience.
• Drive adoption of Versant and Mondly platforms across global teams, ensuring high engagement and utilization.
• Guide customers in optimizing their digital assessment and learning strategies using Pearson’s ecosystem.
• Identify opportunities for program expansion, innovation, and deeper integration into customer workflows.
• Act as the customer’s advocate within Pearson, capturing feedback, surfacing challenges, and ensuring timely resolution.
• Provide strategic insights to influence product development and roadmap decisions.
• Develop and maintain Success & Growth Plans tailored to each customer’s goals.
• Monitor customer health using internal tools, proactively addressing risks and ensuring high satisfaction.
• Collaborate with Sales to support renewal and expansion efforts.
• Identify upsell opportunities by aligning Pearson’s evolving solutions with customer needs.
• Work closely with internal teams to ensure customer success is supported across all touchpoints—from technical support to executive engagement.
• Partner with the Support team to ensure customers receive timely guidance and resolution during escalations and maintain a consistent feedback loop for continuous improvement.

• Ensure a high standard of customer service is maintained at all times.
• Delivering high quality and accurate work, with meticulous attention to detail.
• Liaise with peers, customers and internal teams via Microsoft Teams, phone and email.
• Develop and maintain a professional working relationship with internal and external customers.
• Deliver processes to meet service level agreements.
• Effectively escalate any concerns issues to the team manager or team leader.
• Embrace the Pearson Essential Behaviours.
• Actively participate in team meetings and review process.
• Conduct accurate and efficient verification checks for each application.
• Resolve queries from external teams and customers.
• Provide accurate and timely delivery of information.

Associate, Customer Success

Sales

• Your primary responsibility is to sell effective and innovative digital, print, and service solutions that address the challenges faced by students, faculty, and institutions today.
• Achieving or surpassing territory sales targets by offering course-based solutions to faculty, thereby gaining market share.
• Accelerating the shift toward subscription-based materials.
• Collaborating with specialists and account executives to implement effective solutions.
• Conducting impactful back-to-school campaigns that boost student engagement.
• Tracking and forecasting in OneCRM (Salesforce.com).

Sales Specialist

Events

• Coordinate the full set‑up and booking of training events (face‑to‑face and online) in line with team SLAs and regulatory policies, escalating issues as they arise.
• Maintain strong attention to detail, ensuring accuracy, compliance and operational efficiency. This includes ensuring accurate data across our Event Management System and related spreadsheets.
• Liaise professionally with customers, trainers, and colleagues to maintain positive working relationships, confirm event details and respond to queries.
• Provide clear and timely updates on any changes, including cancellations or venue adjustments.
• Work collaboratively within and across teams, particularly during peak periods to support wider departmental needs.
• Take complete ownership and accountability for any events allocated to you, including any queries or issues to ensure resolution.
• Proactively identify and support process improvements.
• Support new starters through on‑the‑job training when required.

Associate, Events

Inside Sales

• Identify new leads.
• Conduct outbound and inbound outreach via phone and email to instructors and department contacts.
• Qualify leads by confirming course details, adoption interest, or demo readiness.
• Create and manage opportunities in Salesforce.
• Handle basic objections and gather intent signals (e.g., no plans to adopt, interested next term).
• Collaborate with the sales team to ensure high-quality handoff of opportunities.
• Participate in seasonal sales campaigns: back-to-school outreach, end-of-season cleanup, takeaway promotions.
• Provide periodic sales support beyond lead generation and conversion as needed.

Associate, Inside Sales

Full-stack Engineer

• Architect and implement scalable, high-performance software components for Q-interactive’s mobile and web platforms.
• Write high quality code and test cases to ensure robustness, reliability, extensibility and performance of systems and services.
• Design, develop, and maintain robust, scalable web applications using Groovy, Grails, and related technologies (e.g., Spring, Hibernate).
• Develop and maintain microservices using Spring, AWS Lambda, PostgreSQL, and MySQL.
• Build responsive UI components using Angular, Ionic, Typescript, Swift, and Objective-C for hybrid and native mobile applications.
• Participate in technical design sessions, code reviews, and solution architecture discussions.
• Ensure accessibility compliance across Q-interactive offerings.
• Collaborate with UX, QA, and product teams to define technical requirements and deliver high-quality features.
• Conduct thorough testing of applications, including unit, integration, and functional testing, and effectively troubleshoot and debug issues.
• Provide ongoing maintenance, support, and enhancements for existing applications.
• Ensure reliability, performance, and maintainability of systems through testing and continuous integration.
• Drive adoption of secure development processes, coding standards, and engineering best practices.
• Mentor junior engineers, fostering a culture of learning and technical excellence.

Software Engineer

Lead Generation

• Reporting to the Lead Nurture Supervisor, the Lead Nurture Specialist will support enrollment activities by contacting prospective students and families that have expressed interest in our full-time virtual schools
• The Lead Nurture Specialist will be responsible for building strong relationships with prospective families through outbound and inbound communications
• Strive to reach registration goals and contribute to the growth of the business
• Use consultative approach to educate and support families interested in our online program
• Ability to actively handle objections and counsel concerns using consultative approach
• Strong sales approach to handle Inbound and Outbound calls professionally, accurately, consistently, and efficiently
• Handle chat inquiries from prospective families
• Understand different state enrollment requirements to determine student eligibility
• Maintain high level knowledge of all program processes and qualifications
• Create and maintain accurate prospect and customer records in SalesForce and Education Management System
• Participate in ongoing training
• Other duties as assigned

Associate, Lead Nurture Specialist

Business Analyst

• Analyze data and create reports to support decision-making and measure the impact of AI-driven solutions.
• Create, update, validate, and deploy AI prompts and agents using no-code platforms, ensuring alignment with business objectives.
• Assist in capturing and refining requirements for AI product initiatives, working with Product Managers, Service Owners, and Delivery Managers.
• Participate in program ceremonies (e.g., sprint planning, stand-ups, refinement) to support product management practices.
• Collaborate in a cross-functional, innovative team environment.

Advanced Associate, Business Analyst

QA Engineer

• Design, develop, and maintain automated test suites utilizing AI technologies using Playwright for web frontend and backend testing
• Leverage AI-powered testing tools to generate, optimize, and maintain test cases and test data
• Integrate automation into CI/CD pipelines to support continuous testing
• Create automated API tests and contract checks
• Collaborate with the engineering team to understand requirements and provide early feedback on Design and Implementation

Quality Assurance Engineer

• In this role you will join our UK & Ireland Sales Team, to be part of our forward success and support of Higher Education customers.
• Manage a territory spanning Scotland to drive revenue generation across academic and management within Higher Education Institutions.
• This is a remote based role, with the expectation of 2-3 days on campus each week. This role will involve frequent travel and occasional overnight stays.
• Introduce our newest innovations to deliver support to departments, teaching teams and their students.
• The successful candidate would manage their own business, with support from their Sales Manager.
• Focus on developing relationships to win new business at academic department and institutional level, with some time focused on selective course level opportunities.

Producer

• Responsible for the management and production of secure assessment related content
• Ensure delivery of error-free assessment content to deadline
• Carry out administrative tasks associated with the production process including QA checks and sign off meetings
• Collaborate within the content team and across the wider Assessment team

Associate, Content Producer

• Achieving or surpassing territory sales targets.
• Accelerating shift toward subscription-based materials.
• Collaborating with specialists and account executives.
• Executing impactful back-to-school campaigns.
• Collaborating with bookstores to drive sell‑through.
• Tracking and forecasting in OneCRM (Salesforce.com).

Inside Sales Specialist

• Build and maintain a company-wide segmentation model based on firmographics, behavior, lifecycle stage, and strategic value
• Define and socialize Pearson’s most critical accounts and segments
• Develop frameworks to ensure every account and segment has an intentional coverage approach
• Lead governance rhythms to evolve the model, test and iterate scale motions, track adoption, and measure impact
• Partner with Sales, Marketing, Product, Finance, and RevOps

Sales Strategy & Planning Lead – Business Architecture

Product Manager

• Lead the end-to-end feature development lifecycle for AI-based product features – from discovery and requirements to launch and optimization.
• Write, test, and refine prompts and agent behaviors within Pearson’s agentic AI framework.
• Collaborate with global multifunctional teams – includes partnering with engineering to make trade-off decisions on latency, token cost, and accuracy, and with data and QA teams to validate model outputs.
• Establish rigorous model evaluation standards to ensure the safety, accuracy, and pedagogical integrity of agent outputs.
• Deeply analyze user behavior data and A/B test results to guide feature decisions.
• Conduct competitive research and stay informed on emerging trends in GenAI and EdTech.
• Serve as a team resource on LLM capabilities, agent & prompt design, and best practices in applied GenAI.
• Contribute to Pearson’s responsible AI guidelines, including evaluation, monitoring, ethical data use, and transparency.
• Identify opportunities to use AI to enhance product development and operational efficiency.

Specialist, Marketing Strategy

Customer Success Manager

Associate, Customer Success

Sales Specialist

Associate, Events

Associate, Inside Sales

Software Engineer

Associate, Lead Nurture Specialist

Advanced Associate, Business Analyst

Quality Assurance Engineer

Sales Specialist

Associate, Content Producer

Inside Sales Specialist

Sales Strategy & Planning Lead – Business Architecture

Principal Product Manager