Pearson VUE

Customer Success Manager

• Manage and execute post-sale implementation and onboarding activities for customers.
• Serve as the primary operational executor for CRM-submitted requests from internal teams.
• Ensure timely, accurate, and consistent delivery across service lines.
• Deliver structured onboarding sessions for courseware and assessment platforms.
• Develop, standardize, and maintain reusable onboarding resources.
• Maintain accurate records of task completion within CRM and tracking systems.

Customer Success Specialist

Producer

• is responsible for content production of selected digital and supplement content.
• is responsible for applying content structure, enrichment standards, and other compliance standards (e.g. accessibility).
• is responsible for digital courseware content that will be used in both print and digital delivery.
• is responsible for identifying and managing vendors for quality compliance, schedule and budget, and provides feedback on performance.
• is responsible for communication across cross-functional teams regarding workflow related to production of digital content to be used on Pearson systems and across multiple partner platforms.
• is responsible for managing the change control process, and impartially resolving process issues and bottlenecks, as applicable.
• is responsible for communicating with teams and building processes that support content development and production workflow.
• supports the delivery of efficacy requirements at product lifecycle stage gates in content development.
• includes in program planning the addition of content metadata and ensures that content is sufficiently enriched and appropriately formatted to deliver efficacy analytics for high impact on learner outcomes.
• Liaise with partners at Pearson Vue, PearsonX, the Pearson video studio, and other internal and 3rd party partners to help coordinate and schedule resources to build customer facing courseware products.
• Be responsible for the testing phase of the production process to ensure that the final products meet the company standards.
• Ensure that the final product satisfies the product requirements and meet end-user expectations.

Content Producer

Sales

• Lead sales growth and market development for Pearson’s Enterprise Learning & Skills portfolio within Taiwan and selected additional markets.
• Develop and execute sales strategies that drive sustainable revenue growth in the vocational education market.
• Analyse market trends, regulatory environments, and competitor activity to identify opportunities and shape go‑to‑market approaches.
• Build and maintain strong relationships with key stakeholders, including education providers, government bodies, regulators, and industry partners.
• Lead negotiations, prepare and present tailored proposals, and close deals with education institutions and enterprise customers.
• Deliver accurate sales forecasts, pipeline management, and commercial performance reporting through CRM systems.
• Partner with internal teams to ensure product alignment and effective delivery.

Advanced Specialist, Sales – Enterprise Learning and Skills

Financial Planning and Analysis

• Own month‑end performance reporting, rolling forecasts, budgets, and ad‑hoc analysis with clear, decision‑ready commentary.
• Build and maintain models that explain performance and quantify risks and opportunities.
• Align assumptions, answer business questions, and communicate a consistent performance narrative with senior stakeholders.
• Strengthen planning and reporting through standard outputs, clear documentation, and appropriate governance and audit trails.
• Use automation and AI‑enabled tools to reduce manual effort and improve insight quality, ensuring validation and confidentiality before distribution.
• Develop and enhance dashboards, define KPIs and data definitions, and partner with Finance Systems and BI teams on refresh cadence and data quality.
• Coach and quality‑review work from junior team members, contributing to capability building in modelling and financial storytelling.

Advanced Specialist, Financial Reporting, Planning and Analysis – Corporate Finance

• Lead and execute the end-to-end onboarding process for new school districts
• Set clear expectations, timelines, and deliverables with customers to ensure a smooth rollout of the Certiport platform and products to ensure customer goals are met
• Develop and manage structured success plans that support customers at each phase of their lifecycle
• Serve as the primary point of contact post-sale, leading onboarding and implementation while ensuring customers are set up for success throughout their journey
• Act as the voice of the customer with internal teams
• Monitor usage patterns, satisfaction metrics, and engagement signals to proactively address risks, provide first-line technical support, and ensure successful
• Partner with Sales to support renewals, expansions, and account growth

Advanced Associate, Customer Success – Career Readiness

Customer Support

• Using a fulfillment calendar, daily shipments and returns are processed.
• Printing and binding, shipping and tracking of paper exams.
• Triage shared email box and create and track implementation plans for non-standard accommodation requests.

Advanced Associate, Customer Service – Inventory Control

Administration

• The Sales Excellence Administrator provides front line customer service and platform support.
• Key duties will consist of providing customer service excellence for instructors, students, and B2B customers utilizing the Pearson Skilling Suite and eCommerce platform.
• Serve as first line of contact for customer service escalations.
• Document new processes/procedures.
• Organize, update and maintain Customer Service documentation.
• Assist in troubleshooting technical issues.
• Provide white glove service for customers

Associate, Sales Excellence Administrator

Product Manager

• The Product Manager, School IT Services is responsible for defining, delivering, and continuously improving technology services.
• Ensure school technology needs are clearly understood and translated into scalable, high‑quality products and services.
• Serve as the strategic bridge between schools, engineering, operations, and customer success teams.
• Develop and maintain a clear product vision and roadmap for School IT Services aligned to organizational goals.
• Analyze school feedback, operational data, regulatory requirements, and market trends to identify opportunities.
• Lead structured discovery with school leaders, administrators, teachers, and internal partners.
• Translate user needs into clear, actionable product requirements, user stories, acceptance criteria, and service definitions.
• Work closely with engineering, IT operations, security, and service delivery teams to plan, build, and launch new capabilities.
• Communicate roadmap, release plans, and feature updates to school partners and internal stakeholders.
• Monitor key performance indicators (KPIs) related to service quality, reliability, and adoption.

Lead Specialist, Product Management

Operations

• Lead a high-volume, consultative enrollment operation responsible for converting prospective leads into completed applications and enrolled students, with accountability for pipeline performance, conversion rates, and enrollment outcomes.
• Plan for and lead seasonal enrollment cycles, scaling teams, processes, and execution to deliver consistent performance through high-volume peak periods.
• Own the end-to-end enrollment funnel, ensuring teams are equipped to guide families through complex decisions with clarity and care.
• Set enrollment strategy, targets, and performance expectations using data and market insight to optimize conversion, staffing models, and resource allocation.
• Design and continuously refine scalable enrollment workflows—including outbound call prioritization strategies—that support sustained growth while maintaining a family-centered experience and high standards of service quality.
• Lead and develop a large, diverse, fully remote enrollment organization, providing coaching, accountability, and clear performance management across teams with varying levels of experience and engaging those teams to improve their employee experience.
• Ensure enrollment operations meet all applicable regulatory and program requirements, translating policy and compliance obligations into practical, efficient, and auditable processes.
• Partner cross-functionally to align enrollment strategy with demand generation, systems, training, and operational enablement, driving consistent execution and continuous improvement across the enrollment experience.

Lead, Enrollment – Virtual School Growth Operations

Program Manager

• Primary relationship owner for complex, high impact accounts.
• Ensure customers achieve their intended outcomes through proactive engagement, insight, and follow through.
• Build and maintain strong, long-term client relationships grounded in credibility, insight, and results.
• Lead major customer initiatives and cross-functional projects from planning through execution, ensuring alignment with customer goals and business priorities.
• Navigate and resolve complex account challenges, balancing customer needs with scalable, sustainable solutions.
• Partner closely with internal teams (Product, Engineering, Sales, Operations, Support) to deliver cohesive and high-quality customer experiences.
• Anticipate risks, identify opportunities, and proactively drive actions that protect and grow long-term customer success.
• Influence stakeholders at multiple levels—both internally and externally—to drive alignment, momentum, and outcomes.
• Understand client contracts and ensure fulfillment of client expectations as well as service level agreements.

Advanced Specialist, Customer Success – Program Management

Full-stack Engineer

• Configure, maintain, and enhance assigned areas of the Degreed Learning Experience Platform (LXP) and Saba Learning Management System (LMS), supporting reliable and scalable learning delivery across the organization.
• Design and implement learning solutions such as courses, curricula, and learning pathways based on clearly defined requirements and organizational priorities.
• Execute course assignments, learning campaigns, and automated enrollments, ensuring accuracy, timeliness, and a positive learner experience.
• Act as a knowledgeable contributor and advisor on learning platform capabilities, identifying usability improvements and opportunities to increase learner engagement within your scope of responsibility.
• Collaborate closely with HR Operations, Talent Development, and business stakeholders to translate learning needs into effective, technology‑enabled solutions.
• Independently manage requirements gathering, configuration, testing, and deployment for moderately complex platform enhancements, escalating risks or dependencies as needed.
• Build and maintain standard and ad‑hoc reports and dashboards to track adoption, engagement, and learning outcomes, supporting data‑informed decision‑making.
• Apply automation, analytics, and emerging platform capabilities to improve efficiency and personalization, following established governance and best practices.
• Support platform stability by troubleshooting issues, investigating root causes, and contributing to timely resolution of incidents.
• Contribute as an engaged team member by sharing knowledge, documenting solutions, and supporting peers through collaboration and mentorship by example.

Software Engineer III

Marketing

• Own the execution of high-impact U.S. marketing campaigns, ensuring geo-specific programs launch on time, on message, and drive measurable results.
• Support the development and launch of integrated marketing campaigns across digital, paid media, email, and social channels.
• Translate messaging and positioning into channel-ready activation plans and assets.
• Coordinate campaign calendars and ensure key milestones and launch dates are met.
• Partner with Centers of Excellence teams to align campaigns with global objectives.
• Collaborate with Product Marketing to incorporate local market insights.
• Work with creative agencies to manage asset development and ensure timely delivery.
• Monitor live campaign performance and support optimization efforts.
• Lead the creation and distribution of sales enablement materials to support targeted sales engagement.

Advanced Specialist, Geo Marketing

• Analyzes application information and documentation for licensure/certification to ensure compliance with business rules set forth by the regulatory agency
• Requires thorough knowledge of the business rules for a multitude of services and license types
• Manage all customer contacts within established procedures and performance standards
• First point of contact for candidate/producer information
• Provides accurate and thorough information to the customer base through both verbal and written communication
• Accurately track and document customer interactions pertaining to licensing applications/records

Associate, Customer Service

• Develop and maintain backend services and APIs using .NET, ensuring reliability, scalability, and security.
• Build and support user interfaces with React, integrating seamlessly with backend systems.
• Leverage AWS, Azure, Terraform, and Docker to deliver cloud-native, containerized solutions.
• Collaborate with cross-functional teams to translate business requirements into practical technical solutions.
• Analyse and optimize application performance, proactively identifying and resolving issues to ensure reliability and scalability.
• Contribute to software quality through thorough testing, code reviews, and lifecycle management.

Software Engineer

AI Research Scientist

• Leading significant parts of work in the lifecycle of development of learning educational capabilities
• Research & development in the field of creating data-driven educational products and solutions
• Designing, implementing and maintaining learning capabilities based on machine-learning and statistics, in collaboration with Engineering teams
• Designing frameworks for monitoring capabilities performance on production (in collaboration with Engineering teams); evaluating results for improvement
• Creating and conducting internal trainings
• Creating technical documentation, incl. patent documentation
• Sharing work results internally and externally (publications, conferences, meetups)
• Staying up to date with state-of-the-art methods in the scope of own specialisation, e.g. NLP, speech processing, statistical modelling, psychometrics
• Providing input into team vision, goals, and processes
• Leading, mentoring and coaching a small group of direct reports (from intern to regular level data scientists)