Pearson VUE

Content Creator

• Develop and review content-specific test items, including multiple choice, technology enhanced, extended response, and performance-based tasks across multiple grade levels for formative assessments
• Leverage AI-powered tools to support the development, review, and enhancement of assessment content, ensuring outputs meet quality and accessibility standards
• Collaborate with team members to integrate AI-generated assets in assessment workflows, providing feedback using content and educational expertise
• Help select, assign, manage, and train item/passage writers and educators to develop items based on standards, cognitive complexity, and item development best practices
• Facilitate and support customer meetings and provide content assessment expertise
• Facilitate activities related to test construction and review of composed test forms
• Collaborate with team members, including participation in planning, status, review meetings, etc.
• Work closely with content implementation managers, other content developers, psychometricians, and other Pearson groups
• Stay current with emerging technologies relevant to educational content creation and assessment, including AI
• Perform other duties as assigned
• Some travel required

Content Developer, ELA – 12 Month Limited Term

Customer Success Manager

• Act as the primary relationship owner for complex, strategic client accounts, building long-term partnerships grounded in trust and credibility.
• Working with clients and teams across Professional Assessments, lead the end-to-end readiness and delivery of high-stake assessments and initiatives, ensuring alignment to client objectives, timelines, and contractual commitments.
• Own and manage service performance against client contracts, KPIs, and SLAs, ensuring delivery meets agreed commercial and operational outcomes.
• Navigate and resolve complex client challenges, balancing requirements with scalable and sustainable solutions.
• Proactively identify risks, issues, and dependencies, and drive mitigation actions to protect delivery and customer outcomes.
• Influence stakeholders (internal and external) to drive alignment, decision-making, and momentum.
• Lead client-facing governance, including executive updates, account reviews, and stakeholder engagement.
• Contribute to continuous improvement of service delivery, products, and customer success practices.
• Responsible for commercial growth through identification of opportunities, contribution to bids/tenders, and expansion of existing accounts.
• Provide informal leadership, coaching, and guidance to junior team members where required.

Advanced Specialist, Customer Success

Full-stack Engineer

• Implement, document, and unit test complex software modules using React, Java, Spring Boot, Node.js
• Ensure all code meets high-quality standards and adheres to performance, scalability, and security requirements
• Collaborate with Project Management and Business Analysts to manage project scopes
• Maintain end-to-end quality throughout the entire development lifecycle
• Support new architectural visions and migrate legacy components into modern patterns

Software Engineer II

Program Manager

• Design and evolve agentic-enabled solutions that balance autonomy, accountability, and adaptability across programs.
• Establish and sustain clear, inclusive information flow frameworks that support timely, accurate, and actionable communication among stakeholders and delivery teams.
• Develop, implement, and continuously refine shared processes and frameworks for program delivery, integrating Agile principles and project control practices.
• Create and maintain transparent tracking and reporting approaches to support visibility into program progress, risks, dependencies, and outcomes.
• Partner with cross-functional teams to gather, analyze, and synthesize data-driven insights that inform decisions and support strategic alignment.
• Support operational effectiveness by identifying opportunities to improve efficiency, coherence, and learning across program execution.
• Ensure program office activities remain aligned with OCTO’s strategic priorities and broader organizational goals.
• Communicate program status, risks, insights, and recommendations in a clear, thoughtful, and accessible manner to senior leaders and stakeholders.
• Define, track, and share KPIs and OKRs for programs and teams, supporting measurable progress and shared accountability.

Principal Program Manager

Contracts Specialist

• Maintain accurate, organised contract documentation and governance processes.
• Support positive working relationships with government agency contacts, in the UK and internationally, co-ordinating with internal teams.
• Monitor contract milestones, service levels, deliverables, risks, and compliance updates.
• Support governance activities including reporting, contract reviews, risk registers, performance monitoring and customer deliverables.
• Coordinate with stakeholders to resolve contract-related issues and escalate risks and issues when needed.
• Support project planning, including scope, timelines, resources, governance, reporting, and change control.
• Provide guidance to project teams on contractual obligations and implications.
• Help ensure projects are delivered on time, within scope and budget, and to a high-quality standard.
• Support tenders, bids, and commercial activities to help Pearson grow new business.

Contracts Management Specialist

Security Engineer

• This position will be working collaboratively with many teams across Pearson and Pearson Professional Assessments, including Development, Global Business Solutions, Business Development, Global Business Assurance and Program Management.
• The specialist, Information Security, provides internal subject matter expertise with regard to Pearson Security Services and supports the operational execution of departmental strategies.
• Serve as the primary security point of contact for assigned clients, owning day-to-day security communications, leading client discussions, creating client-facing reports, and responding to ad-hoc security inquiries and escalations.
• Liaise with program management, other functional areas within Pearson, clients, external security consultants and investigative firms as needed.
• Conduct web monitoring services for assigned client including online investigation and cyber intelligence gathering.
• Perform data forensics services for assigned client and conduct investigations related to data forensics.
• Produce/provide reporting to assigned client for web monitoring and data forensics.
• Provide internal and external consulting with regard to our information security policies, standards and procedures.
• Respond to ad hoc client security requests in desired timeframes.
• Conduct investigations related to candidate misconduct incidents.
• Review testing session videos in relation to candidate misconduct incident and produce reporting related to review.
• Manages boilerplate library and ensures all security templates reflect Pearson VUE’s current practices and technology.
• All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment, and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions

Information Security Specialist

AI Research Scientist

• Train, evaluate, and deploy machine learning models tasked with scoring short answer and essay student responses to formative and summative test administrations from school districts nationwide
• Monitor performance of deployed machine learning models to ensure consistent, fair, and unbiased scoring in real time and recalibrate deployed models as needed
• Maintain, update, and improve code base used to train and deploy machine learning models
• Evaluate historical model performance and conduct experiments exploring strategies to potentially improve team modeling techniques and approaches
• Research and stay up-to-date on emerging technologies in the NLP space
• Be a thought leader in automated scoring by attending and presenting at conferences

Advanced Specialist, AI Scientist

• Deliver robust, scalable ML solutions for AI capabilities in educational products, taking significant implementation decisions independently.
• Work closely with Business Unit partners to understand their AI-related problems, help frame them clearly, and develop solutions that fit their actual needs.
• Identify opportunities to reuse existing AI components and capabilities across teams. This includes use case discovery, technical solutioning, and making a credible case to partner teams for why reuse is the right path rather than building from scratch.
• Review and validate the outputs of more junior scientists, providing expert-level technical feedback and catching issues before they reach production.
• Shape the direction of projects within the team, bringing experience and a point of view to decisions about approach, tooling, and scope.
• Propose new techniques and methods where current approaches have clear limitations, and take responsibility for evaluating and introducing them.
• Mentor peers and support the growth of colleagues at earlier career stages, through code reviews, pairing, and direct feedback.
• Maintain thorough documentation and uphold the technical health of deliverables over time, not just at point of delivery.

Inside Sales

• Support the promotion of Pearson’s qualifications and resources across the region
• Provide designated customers with excellent service, proactively managing customer expectations and resolving queries in a timely manner to secure revenue against agreed targets
• Collaborate with sales colleagues to support and undertake the annual plan for the management of key accounts and high-value prospects to maximize revenue and achieve growth targets
• Generate and manage reports using Pearson systems to build an effective sales pipeline and analyse data across a variety of business parameters
• Prepare and support the activities of the regional sales and marketing teams, including the coordination of relevant conferences and exhibitions
• Provide cover and backup when sales team members are on annual leave or otherwise absent
• Proactively grow product knowledge around Pearson products and services, the education landscape in the region, and factors influencing market development to present the best proposition for the customer

Associate, Inside Sales

Operator

• Coach, mentor, and support apprentices throughout their apprenticeship journey.
• Deliver workplace observations, progress reviews, and learner support activities.
• Help apprentices develop the knowledge, skills, and behaviours required for successful programme completion.
• Provide constructive feedback and support learners to achieve their goals.
• Support apprentices in preparing evidence and progressing towards Gateway.
• Build strong relationships with apprentices, military and civilian line managers, colleagues, and stakeholders.
• Use e-portfolio systems and digital learning tools to support delivery.
• Maintain accurate learner records and documentation.
• Participate in standardisation activities, team meetings, and CPD.
• Travel to learner and military training locations as required.

Plant Operator, Mechanic Coach

Sales

• Identify opportunities
• Engage key decision-makers
• Offer tailored educational solutions that meet the needs of schools and educational institutions.

Sales Specialist

AI Engineer

• Lead the design and development of PoCs and prototypes that demonstrate the potential of emerging AI technologies in content generation, assessment, and innovative AI-driven personalised learning experiences.
• Translate conceptual ideas into working demos contributing to the development of both AI components for innovative concepts, while also building and demonstrating applications with fully integrated front-end interfaces and back-end systems.
• Act as a hands-on technical lead across R&D efforts, setting standards for code quality, scalability, and experimentation.
• Guide decisions and mentor junior peers through complex challenges.
• Partner closely with product managers, designers, researchers, and business stakeholders to shape use cases and validate feasibility.
• Facilitate conversations with non-technical audiences, translating their needs into PoC ideas, and R&D results into business impact.
• Stay ahead of trends in ML, GenAI, LLMs, and AI tooling to identify opportunities for innovation.
• Evaluate new models, frameworks, libraries, and platforms for rapid prototyping and experimentation.
• Share insights and learnings with the broader AI community to foster continuous improvement.

Lead Specialist, AI Scientist

Customer Support

• Comunicar claramente los requisitos y expectativas de configuración y onboarding de productos y plataformas digitales con los clientes y stakeholders clave.
• Capacitar a clientes en las funciones de administración de plataformas y productos digitales, así como en las mejores prácticas para simplificar la adopción y alinear las expectativas de uso.
• Colaborar con diversos equipos internos para completar las implementaciones de productos y plataformas digitales de manera oportuna.
• Optimizar los procesos de implementación mediante la identificación de las necesidades y requisitos de clientes internos y externos.
• Planificar y ejecutar acciones para facilitar y reforzar la adopción de plataformas y productos digitales.
• Realizar tareas administrativas en plataformas y productos digitales, incluyendo, entre otras, la creación y gestión de usuarios, cursos e instancias.

Associate, Customer Service

• Design and develop backend services using Java and Python
• Develop and support front-end applications using standard component libraries
• Deploy and operate applications on AWS using CI/CD pipelines
• Integrate AI‑powered features and data‑driven services
• Collaborate on front‑end development using React and modern web technologies

Software Engineer III

Associate

• Evaluate responses to test questions by Administrator candidates
• Internalize scoring standards, participate in discussions, and engage with other scorers in consensus scoring activities
• Recognize and discuss various types of bias (e.g., implicit bias, cultural bias, leniency bias, central tendency bias, halo effect) and effect strategies to reduce personal biases in scoring
• Meet quality and productivity requirements established for the scoring program, including passing a qualifying test before scoring

Content Developer, ELA – 12 Month Limited Term

Advanced Specialist, Customer Success

Software Engineer II

Principal Program Manager

Contracts Management Specialist

Information Security Specialist

Advanced Specialist, AI Scientist

Advanced Specialist, AI Scientist

Associate, Inside Sales

Plant Operator, Mechanic Coach

Sales Specialist

Lead Specialist, AI Scientist

Associate, Customer Service

Software Engineer III

Associate, Scoring Service