Content Marketing Manager

• Manages scoring services scope for his or her projects(s).
• Functions as a content/subject area expert as well as a scoring service and scoring system functionality expert.
• Guides and supervises scoring directors assigned to projects as well as other Content Specialists assigned to projects when functioning as the lead Content Specialist.
• Manages new and/or complex projects, and may participate in inter- and intra-departmental initiatives.
• Models expected Content Specialist behavior and serves as a mentor for other Content Specialists.
• Works with scoring project manager to complete quality management plans, quality management summaries, and other project documentation, as required.
• Supports Project Managers, Scoring Managers, Content Managers, and Content Specialists in analyzing and implementing solutions to content-related scoring issues.
• Functions as Content Specialist on multiple projects with varying schedules, scope and life cycles.
• Plans content hours for assigned projects and may consult on planned content hours on other projects.
• Identifies potential scoring directors from the pool of scoring supervisors, and guides, trains, and develops scoring directors for future content roles.
• Conducts interventions and coaches scoring directors as needed and completes Scoring Director Feedback forms.
• Ensures that all required forms and documentation are filled out completely and that quality records are compiled and archived.
• Works with scoring directors to create online training modules for assigned projects; reviews training sets and annotations and provides feedback.
• Ensures proper documentation, sign-off on, and archival of all scoring decisions and final training materials.
• Guides scoring directors in completing project item evaluations when needed and reviews prior to submission to customers.
• Monitors reports across grades and items to verify quality expectations are met and projects complete on time; addresses quality issues.
• Obtains, analyzes, and reports information concerning the strengths and weaknesses of scoring staff performance.
• Compiles appropriate reports on assigned activities and supports the Content Manager in preparing project budgets.
• Mentors or advises other projects’ Content Specialists and/or scoring directors, reviewing and editing work as needed.
• Works on additional initiatives not tied to a specific project (e.g., scoring director training development, leading support groups).
• May support review of requests for proposals and scope changes, and assist scoring Project Managers in budget/cost estimate process.

Senior Content Development Administrator

Principal Associate, Content Designer

Content Specialist

Content Marketing Manager

Senior Manager, Content Marketing, Community

E-Content Specialist – Contract