Manager, Operational Success
HireRight
Senior Content Development Administrator
Pearson VUE
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $28 per hour
Job Level
Senior
About the role
- Manages scoring services scope for his or her projects(s).
- Functions as a content/subject area expert as well as a scoring service and scoring system functionality expert.
- Guides and supervises scoring directors assigned to projects as well as other Content Specialists assigned to projects when functioning as the lead Content Specialist.
- Manages new and/or complex projects, and may participate in inter- and intra-departmental initiatives.
- Models expected Content Specialist behavior and serves as a mentor for other Content Specialists.
- Works with scoring project manager to complete quality management plans, quality management summaries, and other project documentation, as required.
- Supports Project Managers, Scoring Managers, Content Managers, and Content Specialists in analyzing and implementing solutions to content-related scoring issues.
- Functions as Content Specialist on multiple projects with varying schedules, scope and life cycles.
- Plans content hours for assigned projects and may consult on planned content hours on other projects.
- Identifies potential scoring directors from the pool of scoring supervisors, and guides, trains, and develops scoring directors for future content roles.
- Conducts interventions and coaches scoring directors as needed and completes Scoring Director Feedback forms.
- Ensures that all required forms and documentation are filled out completely and that quality records are compiled and archived.
- Works with scoring directors to create online training modules for assigned projects; reviews training sets and annotations and provides feedback.
- Ensures proper documentation, sign-off on, and archival of all scoring decisions and final training materials.
- Guides scoring directors in completing project item evaluations when needed and reviews prior to submission to customers.
- Monitors reports across grades and items to verify quality expectations are met and projects complete on time; addresses quality issues.
- Obtains, analyzes, and reports information concerning the strengths and weaknesses of scoring staff performance.
- Compiles appropriate reports on assigned activities and supports the Content Manager in preparing project budgets.
- Mentors or advises other projects’ Content Specialists and/or scoring directors, reviewing and editing work as needed.
- Works on additional initiatives not tied to a specific project (e.g., scoring director training development, leading support groups).
- May support review of requests for proposals and scope changes, and assist scoring Project Managers in budget/cost estimate process.
Requirements
- Bachelor’s degree.
- Excellent internal and external customer service skills with the ability to foster productive working relations with internal and external customers.
- Excellent communication and interpersonal skills (including phone skills for distributed projects and internal/external meetings).
- Excellent writing skills, including the ability to write accurate and effective scorer training and to teach and coach content staff to write quality annotations, scoring decisions and other content-/project-related documentation, and the ability to teach and coach staff to communicate effectively.
- Strong content-specific knowledge with the ability to develop, coach, and supervise content staff assigned to various projects.
- Clear understanding of and ability to articulate scoring concepts such as frequency distribution, validity, calibration and other industry terminology, as well as the ability to apply that knowledge to scoring situations.
- Strong computer skills, including use of common Microsoft Office applications (e.g. Word, Excel, PowerPoint), Google tools (e.g. Gmail, Google Drive, etc.), and ability to handle multiple computer applications simultaneously.
- Ability to supervise large groups of employees working in various roles.
- Strong initiative and organizational and leadership skills, including the ability to prioritize, multitask, and make sound business decisions under tight deadlines.
- Ability to maintain a confidential work environment.
- Preferred: Minimum two (2) years of experience as a Content Specialist.
- Preferred: Experience as a Content Specialist across multiple types of assessment projects, such as projects with different rubric types, new vs. legacy projects, experience in both regional and distributed projects.
- Preferred: Background/experience in educational measurement, including knowledge of assessment and the assessment industry, including a working knowledge of and insight into scoring systems and processes.
- Preferred: Experience directing both regional and distributed supervisors and scoring directors.
- Preferred: Excellent working knowledge and understanding of scoring systems and reports, ability to manage data, and ability to drive scoring management decisions and continuous improvement.
- Desired: Advanced degree.
- Desired: Degree in education, English, mathematics, science, or language.
- Desired: Teaching experience in grades K-12.
- Desired: Knowledge and use of project management tools and applications.
