Operations Documentation and Process Improvement Specialist
HireRight
Salary
💰 $95,000 - $110,000 per year
Job Level
Senior
About the role
- Interface with internal functional teams and external customers for planning, prioritization and issue resolution of overall activities in the support of and achievement of customer goals.
- Interact and support customers, through the application of specific program knowledge, in the execution of program management tasks.
- Coordinate and maintain program documentation with internal and external teams including plans, schedules, briefings, reports correspondence, contracts/contract modifications, technical instructions/procedures and/or related material.
- Prepare routine and non-routine program correspondence, documentation and reports.
- Develop Purchase Requisitions and Purchase Orders to ensure invoices are processed accurately and in a timely manner.
- Assist with Travel Authorization approvals by coordinating with staff and government customers
- Liaise with Task Leads to provide administrative support with subcontracts administration.
- Liaise with various Corporate functional POCs as required.
- Provide onboarding and offboarding support as required (on both the corporate and customer sides).
- Serves as primary point of contact for managing and maintaining team communications, email distribution lists, calendar.
- Manage and maintain the MS Teams channel.
- Draft Program Communications.
- Assist with meetings (scheduling, setup, note taking, etc.).
- Create and maintain master files/schedules related to program history, execution and status for the life of the program (inception to disposal).
- Review, evaluate and provide assessments of technical and non-technical program reports; research specific areas and prepare findings.
- Interface with internal and external program participants to coordinate overall activities to support customer goals.
- Coordinate, set up, advertise, and facilitate team meetings.
- Supervise and mentor other program management support staff on the contract.
- Perform all other position-related duties as assigned or requested.
Requirements
- Bachelor\'s Degree in Business Administration or a related field of study or equivalent experience in lieu of degree.
- 3 years of relevant job experience.
- Working experience with developing and delivering presentations and desk top publishing.
- Demonstrated superior attention to detail and the ability to meet stringent deadlines.
- Demonstrated organizational skills and demonstrated ability to perform detail-oriented work.
- Demonstrated experience in working independently, taking initiative and leading teams to analyze and resolve problems.
- Strong analytical, problem-solving, and decision-making capabilities.
- Working experience in Microsoft Office Suite products (specifically Microsoft Word, Excel, PowerPoint) and SharePoint Collaborative tools; Data management systems like Costpoint and OnPoint; travel and procurement processes, tools, and technologies (e.g. Balboa, DTS, Joint Travel Regulations, SPOT, Amentum MRO).
- Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment.
- Ability to work independently and in a team environment.
- Ability to effectively communicate in all forms.
- Ability to travel CONUS and OCONUS.
- Ability to obtain a United States Passport.
- Ability to obtain a secret US government clearance.
- Note: US citizenship is required to obtain a secret clearance.
